B2B eCommerce Operations Lead
Bob Barker Company, Fuquay-Varina, North Carolina, United States
The B2B eCommerce Operations Lead plays a critical role in the day-to-day operation, optimization, and growth of our B2B digital commerce experience. This role is ideal for someone with broad technical fluency across eCommerce platforms, ERP integrations, and third-party connections – paired with a strong understanding of B2B purchasing models such as punchout, contract pricing, and account-based workflows.
This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.
Key Responsibilities eCommerce Operations & Platform Administration
Administer and support the B2B eCommerce platform, ensuring reliability, performance, and data integrity.
Manage product catalogs, customer-specific pricing, content, and merchandising rules that support both direct web ordering and punchout-based transactions.
Monitor system health and transactional flows; coordinate issue resolution across internal teams and external partners.
Punchout & Connected Commerce Enablement
Support punchout integrations (e.g., cXML or similar standards) with customer procurement systems.
Coordinate onboarding, testing, and maintenance of customer-specific punchout connections.
Ensure consistency of product data, pricing, availability, and order processing between punchout, eCommerce, and ERP systems.
Act as a primary point of coordination for punchout-related issues involving customers, procurement platforms, and integration partners.
Identify opportunities to improve punchout adoption, reliability, and scalability.
B2B Customer & User Experience Support
Ensure the platform supports core B2B workflows such as contract catalogs, approvals, account hierarchies, repeat ordering, and invoice payment.
Collaborate with sales, customer service, and procurement-facing teams to resolve usability or workflow issues impacting customer efficiency.
Diagnose and resolve system, configuration, data, and integration-related issues that impact customer ordering activity, while partnering with Customer Service and Sales to reduce repeat issues and strengthen first-level support.
Cross-Functional & Partner Coordination
Serve as a liaison between internal teams (IT, Sales, Marketing, Customer Service, Operations) and external development, punchout, or integration partners.
Coordinate enhancements, releases, upgrades, and integration changes across the connected commerce ecosystem.
Translate business and customer requirements into clear technical and operational tasks.
Integrations & Technical Oversight
Support integrations across ERP, PIM, OMS, search, analytics, payment providers, and procurement systems.
Validate end-to-end data flows including customer records, pricing, product data, and order acknowledgements.
Participate in testing and QA for platform releases, punchout changes, and integration updates.
System Documentation & Knowledge Management
Create and maintain documentation for eCommerce configurations, punchout connections, integration logic, and operational workflows.
Document customer-specific punchout setups, troubleshooting steps, and known dependencies.
Ensure documentation remains current to support internal teams and customer onboarding.
Track operational and adoption metrics related to eCommerce and punchout usage.
Identify opportunities to streamline integrations, reduce manual intervention, and improve system resilience.
Support longer-term connected commerce roadmap planning through data, documentation, and cross-functional input.
Required Qualifications
Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.
Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.
Experience coordinating integrations across multiple systems and vendors.
Ability to work comfortably across technical and business teams.
Strong documentation and process management skills.
Preferred Qualifications
Experience with ERP-integrated platforms
Hands‑on exposure to punchout standards such as cXML or OCI.
Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle).
Exposure to B2B customer onboarding or enterprise account enablement.
Systems thinker with a strong connected‑commerce mindset
Comfortable managing complexity across platforms and integrations
Detail‑oriented and highly organized.
Focused on reliability, consistency, and customer enablement.
Essential Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires prolonged periods of sitting or standing at a desk and working on a computer. While performing the duties of the job, the employee is regularly required to sit, talk, and hear. The employee must be physically capable of operating a computer keyboard. Specific vision abilities required by this job include close vision.
Supplemental Information This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be a complete list of all the elements of the job. Management reserves the right to modify the description at any time or vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, staffing, or customer needs.
Employment Overview Bob Barker Company is an Equal Opportunity Employer committed to creating a welcoming environment for all team members. Bob Barker Company maintains affirmative action plans for individuals with disabilities and protected veterans. Bob Barker Company follows the federal Fair Chance Act and will consider qualified applicants with arrest and conviction records in a manner consistent with applicable federal, state, and local law. Bob Barker Company is a drug‑free workplace. Upon receipt of an offer of employment, a pre‑employment drug screen is required. Bob Barker Company participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.
Key Responsibilities eCommerce Operations & Platform Administration
Administer and support the B2B eCommerce platform, ensuring reliability, performance, and data integrity.
Manage product catalogs, customer-specific pricing, content, and merchandising rules that support both direct web ordering and punchout-based transactions.
Monitor system health and transactional flows; coordinate issue resolution across internal teams and external partners.
Punchout & Connected Commerce Enablement
Support punchout integrations (e.g., cXML or similar standards) with customer procurement systems.
Coordinate onboarding, testing, and maintenance of customer-specific punchout connections.
Ensure consistency of product data, pricing, availability, and order processing between punchout, eCommerce, and ERP systems.
Act as a primary point of coordination for punchout-related issues involving customers, procurement platforms, and integration partners.
Identify opportunities to improve punchout adoption, reliability, and scalability.
B2B Customer & User Experience Support
Ensure the platform supports core B2B workflows such as contract catalogs, approvals, account hierarchies, repeat ordering, and invoice payment.
Collaborate with sales, customer service, and procurement-facing teams to resolve usability or workflow issues impacting customer efficiency.
Diagnose and resolve system, configuration, data, and integration-related issues that impact customer ordering activity, while partnering with Customer Service and Sales to reduce repeat issues and strengthen first-level support.
Cross-Functional & Partner Coordination
Serve as a liaison between internal teams (IT, Sales, Marketing, Customer Service, Operations) and external development, punchout, or integration partners.
Coordinate enhancements, releases, upgrades, and integration changes across the connected commerce ecosystem.
Translate business and customer requirements into clear technical and operational tasks.
Integrations & Technical Oversight
Support integrations across ERP, PIM, OMS, search, analytics, payment providers, and procurement systems.
Validate end-to-end data flows including customer records, pricing, product data, and order acknowledgements.
Participate in testing and QA for platform releases, punchout changes, and integration updates.
System Documentation & Knowledge Management
Create and maintain documentation for eCommerce configurations, punchout connections, integration logic, and operational workflows.
Document customer-specific punchout setups, troubleshooting steps, and known dependencies.
Ensure documentation remains current to support internal teams and customer onboarding.
Track operational and adoption metrics related to eCommerce and punchout usage.
Identify opportunities to streamline integrations, reduce manual intervention, and improve system resilience.
Support longer-term connected commerce roadmap planning through data, documentation, and cross-functional input.
Required Qualifications
Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.
Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.
Experience coordinating integrations across multiple systems and vendors.
Ability to work comfortably across technical and business teams.
Strong documentation and process management skills.
Preferred Qualifications
Experience with ERP-integrated platforms
Hands‑on exposure to punchout standards such as cXML or OCI.
Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle).
Exposure to B2B customer onboarding or enterprise account enablement.
Systems thinker with a strong connected‑commerce mindset
Comfortable managing complexity across platforms and integrations
Detail‑oriented and highly organized.
Focused on reliability, consistency, and customer enablement.
Essential Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires prolonged periods of sitting or standing at a desk and working on a computer. While performing the duties of the job, the employee is regularly required to sit, talk, and hear. The employee must be physically capable of operating a computer keyboard. Specific vision abilities required by this job include close vision.
Supplemental Information This description is based on management’s assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be a complete list of all the elements of the job. Management reserves the right to modify the description at any time or vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, staffing, or customer needs.
Employment Overview Bob Barker Company is an Equal Opportunity Employer committed to creating a welcoming environment for all team members. Bob Barker Company maintains affirmative action plans for individuals with disabilities and protected veterans. Bob Barker Company follows the federal Fair Chance Act and will consider qualified applicants with arrest and conviction records in a manner consistent with applicable federal, state, and local law. Bob Barker Company is a drug‑free workplace. Upon receipt of an offer of employment, a pre‑employment drug screen is required. Bob Barker Company participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr