PERSONAL SUPPORTS OPERATIONS MANAGER-FULL TIME
Athelas Institute, Inc., Columbia, Maryland, United States, 21046
Job Title : Personal Supports Operations Manager
Department: Residential Services
Athelas Institute is a mission-driven organization dedicated to supporting individuals with intellectual and developmental disabilities in building meaningful, self-directed lives. We believe in empowering people to make choices, fully participate in their communities, and receive supports that honor dignity, autonomy, and personal growth.
We are seeking a Personal Supports Operations Manager to oversee our Personal Supports program and team. This leader will ensure high-quality service delivery, staff coaching and development, strong communication with families and teams, and full alignment with DDA regulations and person-centered best practices.
Position Overview
The Personal Supports Operations Manager oversees daily operations, staffing, training, and performance of Direct Support Professionals (DSPs) delivering services in individuals’ homes and communities. This role ensures that supports are individualized, meaningful, and compliant with all regulatory and documentation standards. You will collaborate closely with families, CCS Agencies, Case Managers, Residential leadership, and DSP staff to promote a culture of respect, professionalism, and continuous improvement. Essential Job Functions
Ensure all personal support services align with the Person-Centered Plan, Behavior Support Plans, Nursing Care Plans, and DDA standards. Conduct regular quality checks on care delivery, shift documentation, goal progress, and community integration outcomes. Monitor staff schedules to ensure appropriate coverage and continuity of care. Supervise, coach, and support DSPs through ongoing training, shadowing, and performance feedback. Lead monthly staff meetings and ongoing skills development sessions. Support staff in maintaining active certifications, including MTTP, CPR/First Aid, and Mandt Systems. Maintain positive, professional relationships with families, guardians, advocates, and interdisciplinary team members. Respond promptly to communication via email and agency systems. Represent the organization professionally during regulatory interactions and home visits. Ensure accurate and timely completion of progress notes, incident reports, calendars, and time and attendance records within agency electronic systems. Report and document incidents in accordance with COMAR/DDA requirements and organizational timelines. Participate in audits, compliance reviews, and improvement planning. Participate in on-call rotation, as needed. Perform other duties as assigned by the Director. Education/ Training Experience
High School Diploma or GED required; associate or bachelor’s degree preferred. Minimum 2 years of experience providing or overseeing services for individuals with IDD/DD preferred. Prior supervisory or team leadership experience strongly preferred. Physical Requirements
Person must be able to walk, stand, and sit for up to 8 hours. Person must have the ability to lift up to 50 lbs. or more based on assigned supported person (using health and safety lifting / turning techniques or assistive devices). Person must be able to successfully demonstrate all Mandt Systems training physical interventions and techniques, to include assisting supported person to standing, providing assistance with ambulation, physical releases, and physical restraints. What We Offer
We value our team and strive to create a positive, supportive workplace. Benefits Include
Medical, Dental, and Vision Insurance Company-Paid Short-Term Disability, Long-Term Disability, and Life Insurance Sunny Day Fund Savings Benefit (Benefits vary by full-time/part-time status.) Why Join Us?
This is more than a job — it’s an opportunity to: Lead with purpose Support individuals in building meaningful, self-directed lives Develop and grow a strong and mission-centered team Be part of an organization that values your voice and your leadership Please Note: This job description is not all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All working hours and location may be subject to change Our programs and services are designed to further our mission and enrich the lives of the individuals we serve. Community events and fundraisers help us raise awareness and generate crucial resources to better serve our individuals. Click here . .
to see what's happening and consider joining us at our next event! 'Give' and 'Give Back' are great mantras to improve your community and support our mission. It's a GREAT feeling to see that YOU can make a difference.
#J-18808-Ljbffr
The Personal Supports Operations Manager oversees daily operations, staffing, training, and performance of Direct Support Professionals (DSPs) delivering services in individuals’ homes and communities. This role ensures that supports are individualized, meaningful, and compliant with all regulatory and documentation standards. You will collaborate closely with families, CCS Agencies, Case Managers, Residential leadership, and DSP staff to promote a culture of respect, professionalism, and continuous improvement. Essential Job Functions
Ensure all personal support services align with the Person-Centered Plan, Behavior Support Plans, Nursing Care Plans, and DDA standards. Conduct regular quality checks on care delivery, shift documentation, goal progress, and community integration outcomes. Monitor staff schedules to ensure appropriate coverage and continuity of care. Supervise, coach, and support DSPs through ongoing training, shadowing, and performance feedback. Lead monthly staff meetings and ongoing skills development sessions. Support staff in maintaining active certifications, including MTTP, CPR/First Aid, and Mandt Systems. Maintain positive, professional relationships with families, guardians, advocates, and interdisciplinary team members. Respond promptly to communication via email and agency systems. Represent the organization professionally during regulatory interactions and home visits. Ensure accurate and timely completion of progress notes, incident reports, calendars, and time and attendance records within agency electronic systems. Report and document incidents in accordance with COMAR/DDA requirements and organizational timelines. Participate in audits, compliance reviews, and improvement planning. Participate in on-call rotation, as needed. Perform other duties as assigned by the Director. Education/ Training Experience
High School Diploma or GED required; associate or bachelor’s degree preferred. Minimum 2 years of experience providing or overseeing services for individuals with IDD/DD preferred. Prior supervisory or team leadership experience strongly preferred. Physical Requirements
Person must be able to walk, stand, and sit for up to 8 hours. Person must have the ability to lift up to 50 lbs. or more based on assigned supported person (using health and safety lifting / turning techniques or assistive devices). Person must be able to successfully demonstrate all Mandt Systems training physical interventions and techniques, to include assisting supported person to standing, providing assistance with ambulation, physical releases, and physical restraints. What We Offer
We value our team and strive to create a positive, supportive workplace. Benefits Include
Medical, Dental, and Vision Insurance Company-Paid Short-Term Disability, Long-Term Disability, and Life Insurance Sunny Day Fund Savings Benefit (Benefits vary by full-time/part-time status.) Why Join Us?
This is more than a job — it’s an opportunity to: Lead with purpose Support individuals in building meaningful, self-directed lives Develop and grow a strong and mission-centered team Be part of an organization that values your voice and your leadership Please Note: This job description is not all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All working hours and location may be subject to change Our programs and services are designed to further our mission and enrich the lives of the individuals we serve. Community events and fundraisers help us raise awareness and generate crucial resources to better serve our individuals. Click here . .
to see what's happening and consider joining us at our next event! 'Give' and 'Give Back' are great mantras to improve your community and support our mission. It's a GREAT feeling to see that YOU can make a difference.
#J-18808-Ljbffr