Customer Service Representative
Kelly Services is hiring a Customer Service Representative to work with the State of Arizona at Phoenix, AZ 85007. This is a temporary contract role offering hands-on office experience in a professional government setting. Why Apply? Gain experience providing customer service, legal support, and office administration in a structured environment while supporting the Office of Inspector General. Pay: $17/hour Schedule: Full-time, 7:00 AM
5:00 PM, 40 hrs/week Contract Duration: (~5 months) Key Responsibilities: Answer main phone lines, screen calls, and greet visitors; route inquiries accurately. Register hearing participants with names, contact information, and scheduled times. Escalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges. Communicate case/hearing status internally and externally. Perform research in multiple databases to provide case information. Update case management system with notes and documentation from calls and interactions. Perform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings. Required Skills & Qualifications: High School Diploma or GED. 2+ years of customer service experience. Accurate typing and proficiency with computers. Customer service experience in office, legal, or phone/in-person environments preferred. Proficiency in Microsoft Office programs. Knowledge of professional conduct, ethics, and confidentiality practices. Strong verbal and written communication skills. Ability to operate office equipment (PC, scanner, fax, etc.). Ability to perform repetitive, detailed work with high accuracy. Ability to handle diverse or upset customers with tact and diplomacy. Ability to sit for extended periods and manage multiple programs simultaneously. Ability to research case data using tracking systems. Apply with Kelly Services as a Customer Service Representative and gain valuable government office experience. 10113682
Kelly Services is hiring a Customer Service Representative to work with the State of Arizona at Phoenix, AZ 85007. This is a temporary contract role offering hands-on office experience in a professional government setting. Why Apply? Gain experience providing customer service, legal support, and office administration in a structured environment while supporting the Office of Inspector General. Pay: $17/hour Schedule: Full-time, 7:00 AM
5:00 PM, 40 hrs/week Contract Duration: (~5 months) Key Responsibilities: Answer main phone lines, screen calls, and greet visitors; route inquiries accurately. Register hearing participants with names, contact information, and scheduled times. Escalate complex case inquiries to paralegals, supervisors, or Administrative Law Judges. Communicate case/hearing status internally and externally. Perform research in multiple databases to provide case information. Update case management system with notes and documentation from calls and interactions. Perform general office tasks such as processing mail, faxes, word processing decisions, and copying electronic records or recordings. Required Skills & Qualifications: High School Diploma or GED. 2+ years of customer service experience. Accurate typing and proficiency with computers. Customer service experience in office, legal, or phone/in-person environments preferred. Proficiency in Microsoft Office programs. Knowledge of professional conduct, ethics, and confidentiality practices. Strong verbal and written communication skills. Ability to operate office equipment (PC, scanner, fax, etc.). Ability to perform repetitive, detailed work with high accuracy. Ability to handle diverse or upset customers with tact and diplomacy. Ability to sit for extended periods and manage multiple programs simultaneously. Ability to research case data using tracking systems. Apply with Kelly Services as a Customer Service Representative and gain valuable government office experience. 10113682