Patient Relations Specialist
ProMotion Rehab and Sports Medicine, Columbia, South Carolina, us, 29228
Responsive recruiter
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance ♥ Dear Future Patient Relations Specialist,
You're the person people naturally trust.
Not because it's your job-but because you listen . Because you notice things. Because when someone is overwhelmed, frustrated, or hurting, you don't get flustered. You get calm .
You've always been good at balancing things most people can't.
Details and empathy.
Speed and accuracy .
Doing what needs to get done-without making people feel like they're just another task.
You don't need your work to be easy.
But you do need it to matter.
You want to be somewhere your presence makes a difference. Where your ability to reassure someone, guide them, or simply make their day a little easier isn't invisible-it's essential .
You like being part of a team that depends on each other .
You like the rhythm of a day that moves.
You like knowing that what you do helps everything-and everyone-work better.
You're not looking for just any front desk.
You're looking for the place where people are relieved when they hear your voice .
Where your coworkers trust you.
Where patients remember you.
♥ Where you finish the day knowing you helped someone when they needed it most .
If this feels familiar, you should listen to that.
Here's the thing... needs someone just like you to help us help more patients.
Apply if this sounds like you.
Roles, Responsibilities and Expectations:
Vision Statement: To be a regional leader and trusted provider of outpatient physical therapy services, driven by an unwavering commitment to our team, patients, families, community, and education.
Role Summary: The Patient Relations Specialist (PRS) serves as a vital point of contact for patients and staff at ProMotion Rehab and Sports Medicine. This position ensures an exceptional patient experience through efficient scheduling, effective communication, and accurate record keeping. Additionally, the PRS supports office operations, contributes to patient retention strategies, and helps achieve organizational key performance indicators (KPIs).
Primary Responsibilities:
Patient Experience and Interaction:
Provide High Quality customer service to all patients, including digital communication, phones, and in-person, ensuring each patient has an outstanding experience. Oversee patient intake and ensure all new patients and their full demographics are entered accurately and in a timely manner into the EMR. Answer all incoming phone calls and manage email/Teams communication promptly. • Schedule follow-up appointments and use the phone script for scheduling new patients. Encourage completion of digital intake before the first visit. Collect payments from patients at the time of service. Ensure payment methods are saved on file. Address benefits verification and/or billing inquiries as able or refer benefits/billing inquiries directly to the billing team as needed. Ensure graduating patients complete ProMoted Board photos and patient testimonials (Google/YELP).
Administrative and Operational Duties:
Ensure Kiosk/Tablets and office technology (printer/scanner, fax/phones - Vonage) are functioning correctly. Process discharges and update EMR as needed. • Assist with dry needling consent forms and payment tracking. Scan any paper items into digital charts immediately. Check and process EMR Document Routing for the office. Manage office music and TV, ensuring they are set appropriately at the beginning and end of each day.
Provider and Scheduling Management:
Manage provider schedules to maintain high-capacity utilization. Overbook schedules based on arrival rates. Schedule evaluations to meet at least 5 evaluations per provider per week.
Insurance and Documentation Support:
Assist with insurance authorizations and medical record requests. Submit requests to physicians for clinical protocols or other medical records such as surgical reports as needed. Work to ensure patient responsibility accounts receivable remains below 10%.
Team Collaboration and Office Maintenance:
Help train new employees in PRS and Tech positions and responsibilites. Attend staff meetings and contribute to team discussions. Submit supply requests as needed. Help with cleaning and organization of the office and clinical areas.
Key Performance Indicators (KPIs):
Patient Responsibility Accounts Receivable:
Visits Per Hour: 1.333 First Pass Rate: > 98% Answered Inbound Calls: > 90%
Expectations:
Professionalism: Demonstrate excellent customer service and communication skills. Attention to Detail: Accurately manage patient records, scheduling, and payments. Collaboration: Support team members and foster a positive work environment. Problem-Solving: Quickly address and resolve operational or patient issues. Adaptability: Handle multiple tasks efficiently in a fast-paced setting.
This summary outlines the essential responsibilities and expectations for the Patient Relations Specialist. Additional duties may be assigned to align with the organization's goals.
Benefits:
401(k) matching Paid time off Health insurance Dental insurance Vision insurance Training & development Compensation: $15.00 - $18.00 per hour
Our Story: Building a Legacy of Care and Excellence
At
ProMotion Rehab and Sports Medicine , we're not just about helping individuals recover-we're about transforming lives. Founded in 2015 by Nancy and Andrew Imbeau, ProMotion began as a dream: To create a practice where physical therapists could thrive, patients could achieve life-changing goals, and a culture of collaboration and excellence would shape every decision.
Our story started humbly in Lake City, SC, with one small clinic and a big vision: To be a regional leader and trusted provider of outpatient rehabilitation services, driven by an unwavering commitment to our team, patients, families, community, and education
Since then, ProMotion has taken big step towards realizing that vision and grown into a trusted provider of outpatient rehabilitation across South Carolina. While our footprint has expanded, our commitment to delivering exceptional, patient-centered care has never wavered.
What sets us apart is our dedication to fostering a team culture rooted in our Mission, Care Values and Guiding Principles:
Our Mission
To empower patients to live fuller, pain-free lives by enhancing mobility, strength, and performance through evidence-based rehabilitative and preventative physical therapy services.
Our Core Values
Fun : We cultivate a positive, engaging environment for both our patients and team. Excellence : We are committed to delivering exceptional care and continuous professional growth. Community : We build meaningful relationships that make a lasting impact. Education : We invest in lifelong learning to empower our team and our patients. Our Guiding Principles
People Over Profit : Ensuring our team and patients always come first. Team Over Self : Collaborating for better outcomes and a stronger company culture. Quality Over Quantity : Providing focused, evidence-based care that truly makes a difference. Opportunities to Grow and Lead
Your career at ProMotion is more than just a job-it's an opportunity to unlock your full potential while making a difference.
Specialize in Your Passion : Whether you're passionate about sports rehab, dance medicine, post-surgical recovery, or geriatric care, we'll help you develop your expertise. Lifelong Learning : Access continuing education, mentorship programs, and advanced certifications to stay at the forefront of your field. Leadership Development : Chart your career path with opportunities to lead, mentor, and inspire others. Community Engagement : Extend your impact beyond the clinic by building connections and serving local communities. Why Choose ProMotion?
We're not just another workplace-we're a team that's redefining what it means to deliver care. Here's what sets us apart:
Patient-Centered Excellence : Evidence-based, personalized treatment plans are at the heart of what we do. Supportive Team Environment : Work alongside passionate professionals who share your dedication to success. Work-Life Balance : Thrive in a workplace that values your well-being as much as your career. Endless Opportunities : From clinical growth to leadership, the sky's the limit for your career at ProMotion.
Our journey has been fueled by passion, innovation, and a relentless drive to create a positive impact in the lives of our team memebers, patients, and the communities we serve. Whether helping an athlete return to the field, a dancer find their rhythm again, or a grandparent regain their independence, we're here to make mobility, strength, and health attainable for all.
Today, ProMotion is a place where careers flourish, patients thrive, and a shared purpose unites us all. We're proud of the work we've done, but we're even more excited for what's ahead. Join us, and become part of a story that's still being written-one that's powered by passion, guided by excellence, and defined by high quality care. Together, we aim to inspire better health and a better quality of life for all.
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance ♥ Dear Future Patient Relations Specialist,
You're the person people naturally trust.
Not because it's your job-but because you listen . Because you notice things. Because when someone is overwhelmed, frustrated, or hurting, you don't get flustered. You get calm .
You've always been good at balancing things most people can't.
Details and empathy.
Speed and accuracy .
Doing what needs to get done-without making people feel like they're just another task.
You don't need your work to be easy.
But you do need it to matter.
You want to be somewhere your presence makes a difference. Where your ability to reassure someone, guide them, or simply make their day a little easier isn't invisible-it's essential .
You like being part of a team that depends on each other .
You like the rhythm of a day that moves.
You like knowing that what you do helps everything-and everyone-work better.
You're not looking for just any front desk.
You're looking for the place where people are relieved when they hear your voice .
Where your coworkers trust you.
Where patients remember you.
♥ Where you finish the day knowing you helped someone when they needed it most .
If this feels familiar, you should listen to that.
Here's the thing... needs someone just like you to help us help more patients.
Apply if this sounds like you.
Roles, Responsibilities and Expectations:
Vision Statement: To be a regional leader and trusted provider of outpatient physical therapy services, driven by an unwavering commitment to our team, patients, families, community, and education.
Role Summary: The Patient Relations Specialist (PRS) serves as a vital point of contact for patients and staff at ProMotion Rehab and Sports Medicine. This position ensures an exceptional patient experience through efficient scheduling, effective communication, and accurate record keeping. Additionally, the PRS supports office operations, contributes to patient retention strategies, and helps achieve organizational key performance indicators (KPIs).
Primary Responsibilities:
Patient Experience and Interaction:
Provide High Quality customer service to all patients, including digital communication, phones, and in-person, ensuring each patient has an outstanding experience. Oversee patient intake and ensure all new patients and their full demographics are entered accurately and in a timely manner into the EMR. Answer all incoming phone calls and manage email/Teams communication promptly. • Schedule follow-up appointments and use the phone script for scheduling new patients. Encourage completion of digital intake before the first visit. Collect payments from patients at the time of service. Ensure payment methods are saved on file. Address benefits verification and/or billing inquiries as able or refer benefits/billing inquiries directly to the billing team as needed. Ensure graduating patients complete ProMoted Board photos and patient testimonials (Google/YELP).
Administrative and Operational Duties:
Ensure Kiosk/Tablets and office technology (printer/scanner, fax/phones - Vonage) are functioning correctly. Process discharges and update EMR as needed. • Assist with dry needling consent forms and payment tracking. Scan any paper items into digital charts immediately. Check and process EMR Document Routing for the office. Manage office music and TV, ensuring they are set appropriately at the beginning and end of each day.
Provider and Scheduling Management:
Manage provider schedules to maintain high-capacity utilization. Overbook schedules based on arrival rates. Schedule evaluations to meet at least 5 evaluations per provider per week.
Insurance and Documentation Support:
Assist with insurance authorizations and medical record requests. Submit requests to physicians for clinical protocols or other medical records such as surgical reports as needed. Work to ensure patient responsibility accounts receivable remains below 10%.
Team Collaboration and Office Maintenance:
Help train new employees in PRS and Tech positions and responsibilites. Attend staff meetings and contribute to team discussions. Submit supply requests as needed. Help with cleaning and organization of the office and clinical areas.
Key Performance Indicators (KPIs):
Patient Responsibility Accounts Receivable:
Visits Per Hour: 1.333 First Pass Rate: > 98% Answered Inbound Calls: > 90%
Expectations:
Professionalism: Demonstrate excellent customer service and communication skills. Attention to Detail: Accurately manage patient records, scheduling, and payments. Collaboration: Support team members and foster a positive work environment. Problem-Solving: Quickly address and resolve operational or patient issues. Adaptability: Handle multiple tasks efficiently in a fast-paced setting.
This summary outlines the essential responsibilities and expectations for the Patient Relations Specialist. Additional duties may be assigned to align with the organization's goals.
Benefits:
401(k) matching Paid time off Health insurance Dental insurance Vision insurance Training & development Compensation: $15.00 - $18.00 per hour
Our Story: Building a Legacy of Care and Excellence
At
ProMotion Rehab and Sports Medicine , we're not just about helping individuals recover-we're about transforming lives. Founded in 2015 by Nancy and Andrew Imbeau, ProMotion began as a dream: To create a practice where physical therapists could thrive, patients could achieve life-changing goals, and a culture of collaboration and excellence would shape every decision.
Our story started humbly in Lake City, SC, with one small clinic and a big vision: To be a regional leader and trusted provider of outpatient rehabilitation services, driven by an unwavering commitment to our team, patients, families, community, and education
Since then, ProMotion has taken big step towards realizing that vision and grown into a trusted provider of outpatient rehabilitation across South Carolina. While our footprint has expanded, our commitment to delivering exceptional, patient-centered care has never wavered.
What sets us apart is our dedication to fostering a team culture rooted in our Mission, Care Values and Guiding Principles:
Our Mission
To empower patients to live fuller, pain-free lives by enhancing mobility, strength, and performance through evidence-based rehabilitative and preventative physical therapy services.
Our Core Values
Fun : We cultivate a positive, engaging environment for both our patients and team. Excellence : We are committed to delivering exceptional care and continuous professional growth. Community : We build meaningful relationships that make a lasting impact. Education : We invest in lifelong learning to empower our team and our patients. Our Guiding Principles
People Over Profit : Ensuring our team and patients always come first. Team Over Self : Collaborating for better outcomes and a stronger company culture. Quality Over Quantity : Providing focused, evidence-based care that truly makes a difference. Opportunities to Grow and Lead
Your career at ProMotion is more than just a job-it's an opportunity to unlock your full potential while making a difference.
Specialize in Your Passion : Whether you're passionate about sports rehab, dance medicine, post-surgical recovery, or geriatric care, we'll help you develop your expertise. Lifelong Learning : Access continuing education, mentorship programs, and advanced certifications to stay at the forefront of your field. Leadership Development : Chart your career path with opportunities to lead, mentor, and inspire others. Community Engagement : Extend your impact beyond the clinic by building connections and serving local communities. Why Choose ProMotion?
We're not just another workplace-we're a team that's redefining what it means to deliver care. Here's what sets us apart:
Patient-Centered Excellence : Evidence-based, personalized treatment plans are at the heart of what we do. Supportive Team Environment : Work alongside passionate professionals who share your dedication to success. Work-Life Balance : Thrive in a workplace that values your well-being as much as your career. Endless Opportunities : From clinical growth to leadership, the sky's the limit for your career at ProMotion.
Our journey has been fueled by passion, innovation, and a relentless drive to create a positive impact in the lives of our team memebers, patients, and the communities we serve. Whether helping an athlete return to the field, a dancer find their rhythm again, or a grandparent regain their independence, we're here to make mobility, strength, and health attainable for all.
Today, ProMotion is a place where careers flourish, patients thrive, and a shared purpose unites us all. We're proud of the work we've done, but we're even more excited for what's ahead. Join us, and become part of a story that's still being written-one that's powered by passion, guided by excellence, and defined by high quality care. Together, we aim to inspire better health and a better quality of life for all.