Xfinity Retail Sales Specialist - Technology Products
Comcast, Palo Alto, California, United States, 94306
Job Summary
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.
Compensation
$26.44 hourly (Base $18.75 + Targeted Commission)
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else.
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
What you will need to have
High School Diploma or equivalent
Generally, requires 2–5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar‑to‑dollar matching.
…and much more
Skills Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity
Compensation Base Pay: $18.75
Total Target Compensation (Base Pay plus Targeted Commission): $26.44
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education High School Diploma / GED
EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Compensation
$26.44 hourly (Base $18.75 + Targeted Commission)
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else.
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
What you will need to have
High School Diploma or equivalent
Generally, requires 2–5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar‑to‑dollar matching.
…and much more
Skills Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity
Compensation Base Pay: $18.75
Total Target Compensation (Base Pay plus Targeted Commission): $26.44
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education High School Diploma / GED
EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr