Career Opportunities with Smile Partners USA
Careers At Smile Partners USA
Current job opportunities are posted here as they become available.
Smile Partners USA (SPUSA) is a leading Dental Service Organization (DSO) dedicated to providing exceptional administrative support and resources to dental practices across the United States. With a network of 120+ offices, we are committed to delivering high-quality dental care while maintaining operational efficiency and financial sustainability.
Role Summary The Director of Technology Operations will turn IT operations into a scalable, reliable foundation for growth, ensuring systems are stable, teams are effective, and technology enables an exceptional patient experience across Smile Partners USA.
This is a senior leadership role that blends operational discipline, people leadership, and technical depth. You will lead day-to-day IT operations, develop managers and teams, and build the structure, processes, and operating rhythm required to support rapid growth and ongoing M&A.
Key Responsibilities
Own Day-to-Day IT Operations and Service Quality
- Ensure IT services are stable, responsive, and reliable by overseeing incident management, escalation handling, and service performance across the organization.
Lead Project and Infrastructure Modernization
- Drive disciplined delivery of infrastructure and systems initiatives by ensuring projects are properly scoped, sequenced, resourced, and delivered on time and with quality.
Stabilize and Integrate Acquired Practices (M&A)
- Lead post-acquisition IT stabilization efforts, including infrastructure standardization, access readiness, security hygiene, and transition to steady-state operations.
Build Scalable Systems, Processes, and Standards
- Design, document, and continuously improve systems and operational processes that scale IT service delivery, support company growth, and ensure consistency.
Support Cybersecurity Through Operational Execution
- Ensure consistent execution of security-related operational responsibilities such as patch management, vulnerability remediation, access controls, incident response participation, and adherence to security standards.
Lead, Enable, and Hold the Team Accountable
- Set clear expectations, assign ownership, develop team capability, and ensure work is executed effectively without becoming the bottleneck.
Position Requirements (Abilities & Skills)
IT Service Management (ITSM) Leadership
- Ability to design, run, and continuously improve service delivery using structured incident, problem, and change management practices.
Operational Ownership & Escalation Management
- Takes full accountability for service outcomes, owns escalations end-to-end, and resolves issues without deflecting or over-escalating.
Infrastructure & Systems Operations
- Deep understanding of core infrastructure (servers, networks, identity, endpoints, cloud services) to ensure stability, resilience, and scalability.
Project & Execution Management
- Ability to scope, sequence, and deliver multiple infrastructure and systems initiatives simultaneously with discipline and predictability.
Operational Stabilization (M&A)
- Leads the operational IT work required to onboard, integrate, and stabilize acquired practices, including infrastructure standardization, access, security hygiene, and transition to steady-state operations.
Problem Management & Root Cause Analysis
- Identifies systemic issues, driving permanent fixes, and eliminates repeat incidents rather than accepting workarounds.
Process Design & Documentation
- Designs practical, repeatable operational processes that add clarity and control without unnecessary bureaucracy.
Team Leadership & Workload Orchestration
- Effectively assigns ownership, sets expectations, balances capacity, and ensures the right work is being done by the right people.
Stakeholder Communication & Expectation Management
- Communicates clearly and proactively with executives, peers, and the business to create confidence and eliminate surprises.
Cybersecurity Operations Support
- Ensures strong day-to-day security hygiene through operational execution, including patch management, vulnerability remediation, incident response participation, access controls, and adherence to security standards—while partnering with security leadership rather than owning strategy.
Vendor & Partner Management
- Manages MSPs, vendors, and integrators with clear accountability, performance expectations, and service standards.
Modernization & Technical Debt Reduction
- Ability to assess aging systems, prioritize modernization efforts, and reduce operational drag over time.
Essential Qualifications Education:
Bachelor's degree required. Master's degree in IT, technology, business administration, computer science, or other quantitative field preferred.
Minimum Experience:
Minimum seven (7) years in IT operations/service management, preferably in the healthcare industry. Minimum five (5) years as a manager of service desk analysts and infrastructure engineers/support staff.
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Careers At Smile Partners USA
Current job opportunities are posted here as they become available.
Smile Partners USA (SPUSA) is a leading Dental Service Organization (DSO) dedicated to providing exceptional administrative support and resources to dental practices across the United States. With a network of 120+ offices, we are committed to delivering high-quality dental care while maintaining operational efficiency and financial sustainability.
Role Summary The Director of Technology Operations will turn IT operations into a scalable, reliable foundation for growth, ensuring systems are stable, teams are effective, and technology enables an exceptional patient experience across Smile Partners USA.
This is a senior leadership role that blends operational discipline, people leadership, and technical depth. You will lead day-to-day IT operations, develop managers and teams, and build the structure, processes, and operating rhythm required to support rapid growth and ongoing M&A.
Key Responsibilities
Own Day-to-Day IT Operations and Service Quality
- Ensure IT services are stable, responsive, and reliable by overseeing incident management, escalation handling, and service performance across the organization.
Lead Project and Infrastructure Modernization
- Drive disciplined delivery of infrastructure and systems initiatives by ensuring projects are properly scoped, sequenced, resourced, and delivered on time and with quality.
Stabilize and Integrate Acquired Practices (M&A)
- Lead post-acquisition IT stabilization efforts, including infrastructure standardization, access readiness, security hygiene, and transition to steady-state operations.
Build Scalable Systems, Processes, and Standards
- Design, document, and continuously improve systems and operational processes that scale IT service delivery, support company growth, and ensure consistency.
Support Cybersecurity Through Operational Execution
- Ensure consistent execution of security-related operational responsibilities such as patch management, vulnerability remediation, access controls, incident response participation, and adherence to security standards.
Lead, Enable, and Hold the Team Accountable
- Set clear expectations, assign ownership, develop team capability, and ensure work is executed effectively without becoming the bottleneck.
Position Requirements (Abilities & Skills)
IT Service Management (ITSM) Leadership
- Ability to design, run, and continuously improve service delivery using structured incident, problem, and change management practices.
Operational Ownership & Escalation Management
- Takes full accountability for service outcomes, owns escalations end-to-end, and resolves issues without deflecting or over-escalating.
Infrastructure & Systems Operations
- Deep understanding of core infrastructure (servers, networks, identity, endpoints, cloud services) to ensure stability, resilience, and scalability.
Project & Execution Management
- Ability to scope, sequence, and deliver multiple infrastructure and systems initiatives simultaneously with discipline and predictability.
Operational Stabilization (M&A)
- Leads the operational IT work required to onboard, integrate, and stabilize acquired practices, including infrastructure standardization, access, security hygiene, and transition to steady-state operations.
Problem Management & Root Cause Analysis
- Identifies systemic issues, driving permanent fixes, and eliminates repeat incidents rather than accepting workarounds.
Process Design & Documentation
- Designs practical, repeatable operational processes that add clarity and control without unnecessary bureaucracy.
Team Leadership & Workload Orchestration
- Effectively assigns ownership, sets expectations, balances capacity, and ensures the right work is being done by the right people.
Stakeholder Communication & Expectation Management
- Communicates clearly and proactively with executives, peers, and the business to create confidence and eliminate surprises.
Cybersecurity Operations Support
- Ensures strong day-to-day security hygiene through operational execution, including patch management, vulnerability remediation, incident response participation, access controls, and adherence to security standards—while partnering with security leadership rather than owning strategy.
Vendor & Partner Management
- Manages MSPs, vendors, and integrators with clear accountability, performance expectations, and service standards.
Modernization & Technical Debt Reduction
- Ability to assess aging systems, prioritize modernization efforts, and reduce operational drag over time.
Essential Qualifications Education:
Bachelor's degree required. Master's degree in IT, technology, business administration, computer science, or other quantitative field preferred.
Minimum Experience:
Minimum seven (7) years in IT operations/service management, preferably in the healthcare industry. Minimum five (5) years as a manager of service desk analysts and infrastructure engineers/support staff.
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