Customer Order Fulfillment Associate

Job Introduction If you have a passion for delivering outstanding customer service and possess a keen eye for selecting fresh, high-quality products, and consider joining us as a Customer Order Fulfillment Associate at Sprouts Farmers Market. As one of the fastest-growing natural foods retailers, we seek detail-oriented individuals dedicated to inspiring customers to make healthier choices through enjoyable shopping experiences. Overview of Responsibilities As a Customer Order Fulfillment Associate, your primary responsibilities will include: Shopping for and fulfilling customer online orders using a mobile device with the Instacart Shopper App. Providing excellent customer service while ensuring product quality and freshness, including offering substitutes for any out-of-stock items. Communicating necessary order changes effectively. Processing transactions using the in-store POS system. Acting as an online ambassador for the store, answering questions about order delivery, the Instacart platform, and service benefits. Assisting in other store areas, including stocking shelves, filling frozen food bins, and maintaining store cleanliness and presentation. Qualifications To be considered for the role of Customer Order Fulfillment Associate at Sprouts, you must meet the following requirements: Be at least 21 years of age and possess a high school diploma or equivalent. Exhibit an outgoing, friendly demeanor with a positive attitude and the ability to engage positively with customers. Demonstrate good communication skills, the ability to follow directions, and a willingness to participate in a team environment. Be capable of operating front-end equipment, including registers, calculators, and scanners. Be able to stand, walk, and bend throughout the entire workday. Maneuver a utility cart holding 20 lbs., applying force up to 35 lbs., for a duration of 2 hours and a distance of up to 20 feet. Walk up to 3 miles within an 8-hour shift. Be willing to perform other related duties as assigned. Benefits At Sprouts, we offer a comprehensive benefits package designed to support you and your family, including: Competitive pay. A sick time plan to support your health or that of your immediate family. A vacation accrual plan. Opportunities for career growth. A 15% discount for you and one other family member on all purchases. Flexible scheduling options. Employee Assistance Program (EAP). A 401(K) retirement savings plan with a generous company match. Company-paid life insurance. Fun contests and appreciation events throughout the year with prizes and food! Eligibility criteria may apply for the following benefits: Incentives based on company and/or individual performance. Affordable medical, dental, and vision coverage. Health Savings Account with company match. Pre-tax Flexible Spending Accounts for healthcare and dependent care. Company-paid short-term disability coverage. Paid parental leave for both mothers and fathers. Paid holidays. Get Paid Every Day! As an eligible employee, you'll have access to DailyPay, allowing you to transfer your earned wages without waiting for payday. This service enables you to monitor your daily earnings and access your funds any time before payday. Why Sprouts Grow with Us! If you're passionate about inspiring healthy living and enjoy fresh food, consider a career at Sprouts! Our neighborhood grocery stores offer high-quality, farm-fresh produce, natural meats, and a wide selection of bulk goods in a friendly and fun, old-fashioned farmer's market setting. Join us and grow your career with a fast-paced, rapidly expanding company that empowers others on their healthy living journey. At Sprouts, we are dedicated to fostering an inclusive, respectful, and caring workplace culture. Our Team Member Resource Groups (TMRGs) create supportive spaces for connection and growth. All team members are encouraged to participate in one or more of our five groups dedicated to celebrating diversity and enabling our teams to thrive. The above statements are intended to describe the general nature and level of the work performed by individuals in this role. This is not an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to amend duties and responsibilities as necessary to meet business and organizational needs. Sprouts is committed to considering applicants for employment with criminal histories per the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law; please see our website for more information.