Position Overview
The Sales Support Administrator's job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations.
Essential Functions: Enter orders into the Rubicon order entry system based on purchase orders sent by customers Send order and invoice acknowledgments Contact clients to answer queries on order status or tracking information Update sales and customer records Read and interpret customer requests Review pending orders and production status to communicate any order updates or changes to customers Communicate with the Sales Manager and operations on any customer concerns or issues Accurately update daily reports for Production and Shipping teams Knowledge:
Knowledge of promoting and selling products Knowledge of how to provide excellent customer service Knowledge to understand sales and organizational objectives Knowledge of dealing with products that have prices that change daily and how to accurately quote product prices in such an environment Skills and Abilities:
Can work independently and in a team environment, take direction and multi-task Motivated and able to work in a fast-paced environment Strong listening and communication skills, both verbal and written Strong interpersonal skills, with the ability to build relationships with customers both internal and external May be requested to perform over-time activities. Displays effective time management, organizational skills and attention to detail Demonstrates consistent initiative to find and solve problems Makes well-informed, effective and timely decisions Works with, understands, and evaluates the technical information related to the job Demonstrates nuances of conflict resolution techniques, and consistently displays courtesy and tact in dealing with customers and co-workers Proficient using an ERP system such as Rubicon and Microsoft Office applications - Outlook, Word, Excel, and PowerPoint Qualifications:
High School diploma or GED, or equivalent work experience Some college level business courses helpful Sales experience preferred
The Sales Support Administrator's job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations.
Essential Functions: Enter orders into the Rubicon order entry system based on purchase orders sent by customers Send order and invoice acknowledgments Contact clients to answer queries on order status or tracking information Update sales and customer records Read and interpret customer requests Review pending orders and production status to communicate any order updates or changes to customers Communicate with the Sales Manager and operations on any customer concerns or issues Accurately update daily reports for Production and Shipping teams Knowledge:
Knowledge of promoting and selling products Knowledge of how to provide excellent customer service Knowledge to understand sales and organizational objectives Knowledge of dealing with products that have prices that change daily and how to accurately quote product prices in such an environment Skills and Abilities:
Can work independently and in a team environment, take direction and multi-task Motivated and able to work in a fast-paced environment Strong listening and communication skills, both verbal and written Strong interpersonal skills, with the ability to build relationships with customers both internal and external May be requested to perform over-time activities. Displays effective time management, organizational skills and attention to detail Demonstrates consistent initiative to find and solve problems Makes well-informed, effective and timely decisions Works with, understands, and evaluates the technical information related to the job Demonstrates nuances of conflict resolution techniques, and consistently displays courtesy and tact in dealing with customers and co-workers Proficient using an ERP system such as Rubicon and Microsoft Office applications - Outlook, Word, Excel, and PowerPoint Qualifications:
High School diploma or GED, or equivalent work experience Some college level business courses helpful Sales experience preferred