Director of Operations- GMS Surgent
Vigilant Capital Management, LLC, Devon, Pennsylvania, United States, 19333
Posted Monday, February 9, 2026 at 6:00 AM
Your Future Team In a business focused on numbers, we know that it is our people who make up the true value of GMS Surgent, a tax and advisory practice within Hightower Advisors, a financial services company. We take pride in recruiting individuals who demonstrate note-worthy academic and professional. To foster our collaborative, team-oriented environment, we have developed wide ranging education-focused training program that includes topical seminars, mentoring and on-the-job training.
What You’ll Do
Develop and implement operational strategies aligned with our goals and objectives for a professional accounting firm
Leverage profitability models and market intelligence for evaluating and recommending changes to new and existing fee arrangements, and to build client relationships aligned with firm strategy
Evaluate existing operational processes, identify bottlenecks, and implement process improvement initiatives
Streamline workflows and procedures to enhance efficiency and improve overall productivity
Establish and monitor performance metrics to track process effectiveness and identify areas for further optimization
Lead and mentor a team of operational professionals, providing guidance, coaching, and support
Foster a collaborative work culture, promoting teamwork, accountability, and continuous learning
Conduct regular performance evaluations and provide constructive feedback to promote employee development and engagement
Collaborate with cross-functional teams to ensure coordination and alignment of operational activities
Establish firm-wide standards, controls, and performance expectations for billing and revenue operations
Oversee unbilled WIP management, billing cycle times, and write-ups/write-downs
Prepare comprehensive reports, dashboards, and presentations for senior management, highlighting operational performance and recommending applicable strategies
Participate in projects focused on enhancing operational processes, implementing new technologies, or introducing best practices
Stay up to date with industry trends, latest technologies, and operational innovations, incorporating them into GMS Surgent’s operational strategies
What You’ll Bring
Bachelor’s degree is required
10+ years of financial experience, preferably in a law firm or professional services environment
Experience in public accounting or professional services required
Ability to work in a fast-paced environment during a busy tax season
Detail-oriented with ability to prioritize and organize workflow
Strong interpersonal skills and a natural ability to build immediate relationships with personnel and clients
Advanced computer skills, including assisting in the development of standardized software procedures
Experienced at building and managing teams and developing others in a professional atmosphere
What We Offer
Coverage on the first day of employment for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
401k matching plan
HSA employer contributions
Student loan assistance
Abbreviated summer hours
Hightower’s Story Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).
AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
#J-18808-Ljbffr
Your Future Team In a business focused on numbers, we know that it is our people who make up the true value of GMS Surgent, a tax and advisory practice within Hightower Advisors, a financial services company. We take pride in recruiting individuals who demonstrate note-worthy academic and professional. To foster our collaborative, team-oriented environment, we have developed wide ranging education-focused training program that includes topical seminars, mentoring and on-the-job training.
What You’ll Do
Develop and implement operational strategies aligned with our goals and objectives for a professional accounting firm
Leverage profitability models and market intelligence for evaluating and recommending changes to new and existing fee arrangements, and to build client relationships aligned with firm strategy
Evaluate existing operational processes, identify bottlenecks, and implement process improvement initiatives
Streamline workflows and procedures to enhance efficiency and improve overall productivity
Establish and monitor performance metrics to track process effectiveness and identify areas for further optimization
Lead and mentor a team of operational professionals, providing guidance, coaching, and support
Foster a collaborative work culture, promoting teamwork, accountability, and continuous learning
Conduct regular performance evaluations and provide constructive feedback to promote employee development and engagement
Collaborate with cross-functional teams to ensure coordination and alignment of operational activities
Establish firm-wide standards, controls, and performance expectations for billing and revenue operations
Oversee unbilled WIP management, billing cycle times, and write-ups/write-downs
Prepare comprehensive reports, dashboards, and presentations for senior management, highlighting operational performance and recommending applicable strategies
Participate in projects focused on enhancing operational processes, implementing new technologies, or introducing best practices
Stay up to date with industry trends, latest technologies, and operational innovations, incorporating them into GMS Surgent’s operational strategies
What You’ll Bring
Bachelor’s degree is required
10+ years of financial experience, preferably in a law firm or professional services environment
Experience in public accounting or professional services required
Ability to work in a fast-paced environment during a busy tax season
Detail-oriented with ability to prioritize and organize workflow
Strong interpersonal skills and a natural ability to build immediate relationships with personnel and clients
Advanced computer skills, including assisting in the development of standardized software procedures
Experienced at building and managing teams and developing others in a professional atmosphere
What We Offer
Coverage on the first day of employment for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
401k matching plan
HSA employer contributions
Student loan assistance
Abbreviated summer hours
Hightower’s Story Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).
AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
#J-18808-Ljbffr