Director of Membership (Annual Giving Officer)
Indiana University, Bloomington, Indiana, United States, 47401
WFIU and WTIU seeks a creative, organized, and experienced fundraising professional and leader to manage the station's robust Membership Program. A person in this role should be passionate about the mission and values of public media. The Membership Director is supported by 3 development professionals on the Membership Team who collaborate to encourage and secure individual support for the station's service to the community. WFIU and WTIU are fortunate to have strong community support from 10,000 donors in south-central Indiana and beyond, and the Membership Director will build on a fantastic foundation to shape the next chapter of the station's Membership program.
Department-Specific Responsibilities Responsible for providing leadership and strategy for WFIU and WTIU's membership fundraising activities including on-air pledge drives, direct mail, PBS Passport, web, email, social media, vehicle donations, and other gifts through annual and sustaining memberships. Leads the effort of membership fundraising to achieve annual goals of $1.2 Million Plus. Responsible for cultivating a work culture to encourage excellent communication and teamwork. Oversees membership database, communications, vendor relations, and collaborating on member outreach events and activities. Conducts ongoing analysis to support data-driven decisions regarding the effectiveness of campaigns, adjusting strategy for the team as appropriate. Develops strategies for and executes loyalty programs and incentives to renew, retain and upgrade donors, especially monthly sustaining members. Provides leadership of department and assigned staff members: defines membership methodologies and standards; provides direction and guidance to identify and prioritize projects/initiatives; leads Membership team meetings; sets membership fundraising targets and tracks progress among Membership staff. Works collaboratively with other committees and staff across the station, IU, and IUF to advance Membership fundraising at the station. Works collaboratively with other committees and staff across the station, IU, and IUF to advance Membership fundraising at the station. Sets fundraising goals and timelines by campaign. Tracks progress toward goals, reporting or presenting figures on a regular basis to manager, team, and department. Develops and maintains the department's budget, goals, and revenue projections. Hires, trains, and ensures employees are connected to resources and colleagues so they can effectively perform their jobs. Holds regular planning meetings for department staff, to discuss and update all team members on strategy, upcoming projects, and progress to goals. Works with Membership team to manage public media membership database, running daily, weekly, and monthly processes and reports to maintain robust membership records and communications. Coordinates with other Membership staff to ensure timely processing of gifts and donor acknowledgement. Researches best practices for direct mail and, with support from the Membership team, manages the station's direct mail strategy for membership fundraising. Cultivates donor relationships through regular communications and outreach events; works with the team to ensure timely responses to member inquiries; updates, maintains, and forwards prospective and current donor files and information to other units and fundraisers as necessary. Leads team in producing on-air pledge activities, including crafting messaging, producing, scripting and coaching, creating fundraising incentives, and working with the development team to create goal maps. Collaborates with programming, operations, traffic, and finance teams in planning for on-air fundraising. Manages the Membership department's relationships with other IU offices and the IU Foundation. Researches and keeps current on industry best practices in fundraising, communications, and member data; responsible for the implementation of new protocols/procedures to address the department's needs. General Responsibilities
Plans and participates in a variety of solicitation efforts for outright annual fund gifts from alumni, parents, friends, faculty, staff, and other constituents and supporters of the university via direct mail, email, phone, in person, and/or social media. Fundraising outreach is generally focused on programming or funds/needs of a particularly large school or spanning multiple schools or departments. Cultivates donor relationships through regular communications and outreach events; updates, maintains, and forwards prospective and current donor files and information to other development officers as necessary. Sets annual funds targets, contacts, and timelines by campaign for self; may participate in goal setting for lower-level development staff, as well. Tracks progress toward goals, reporting or presenting figures on a regular basis to manager, team, and/or department/school representatives. Progress may be monitored via an incentive plan. Creates and distributes compelling print and digital fundraising materials for each campaign; tracks cost, funds received, and metrics such as return on investment for solicitation and pledge to donation yield. Researches, compiles, and provides metrics, facts, and general operations information about IU and its schools and departments to donors. Regularly collaborates with colleagues in relevant departments and schools and conveys donor questions/concerns related to their willingness to contribute. Provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University. Regularly takes on complex special projects, such as re-engaging lapsed donors, creating new annual fund campaigns, or developing and executing targeted events for potential donors. May participate in committees or strategy teams with department, school, campus, and/or Indiana University Foundation representatives and assist with setting short- and long-term annual giving strategy. May delegate administrative tasks, such as preparing and sending digital and direct mail solicitations, to other staff. Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in related field WORK EXPERIENCE
Required
5 years in fundraising, sales, a higher education foundation, or related field SKILLS
Required
Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Seeks to acquire knowledge in area of specialty Highly thorough and dependable Demonstrates a high level of accuracy, even under pressure Possesses a high degree of initiative Ability to influence internal and/or external constituents Preferred
Ability to coach and motivate staff to reach individual and team metrics is critical to success Demonstrated success working across an organization to collaborate with departments and individuals for a common mission Ability to be a strategic thinker and collaborative self-starter Exceptional communication and interpersonal skills Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Radio and Television Building
Indiana University Bloomington Campus.
Advertised Salary
$70,000.00 - $85,000.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Advanced
FLSA: Exempt
Job Function: Development & Advancement
Job Family: Annual Giving
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support Telephone: 812-856-1234
Apply for Job
Staff Positions Sign In New User Enable Screen Reader Mode
Department-Specific Responsibilities Responsible for providing leadership and strategy for WFIU and WTIU's membership fundraising activities including on-air pledge drives, direct mail, PBS Passport, web, email, social media, vehicle donations, and other gifts through annual and sustaining memberships. Leads the effort of membership fundraising to achieve annual goals of $1.2 Million Plus. Responsible for cultivating a work culture to encourage excellent communication and teamwork. Oversees membership database, communications, vendor relations, and collaborating on member outreach events and activities. Conducts ongoing analysis to support data-driven decisions regarding the effectiveness of campaigns, adjusting strategy for the team as appropriate. Develops strategies for and executes loyalty programs and incentives to renew, retain and upgrade donors, especially monthly sustaining members. Provides leadership of department and assigned staff members: defines membership methodologies and standards; provides direction and guidance to identify and prioritize projects/initiatives; leads Membership team meetings; sets membership fundraising targets and tracks progress among Membership staff. Works collaboratively with other committees and staff across the station, IU, and IUF to advance Membership fundraising at the station. Works collaboratively with other committees and staff across the station, IU, and IUF to advance Membership fundraising at the station. Sets fundraising goals and timelines by campaign. Tracks progress toward goals, reporting or presenting figures on a regular basis to manager, team, and department. Develops and maintains the department's budget, goals, and revenue projections. Hires, trains, and ensures employees are connected to resources and colleagues so they can effectively perform their jobs. Holds regular planning meetings for department staff, to discuss and update all team members on strategy, upcoming projects, and progress to goals. Works with Membership team to manage public media membership database, running daily, weekly, and monthly processes and reports to maintain robust membership records and communications. Coordinates with other Membership staff to ensure timely processing of gifts and donor acknowledgement. Researches best practices for direct mail and, with support from the Membership team, manages the station's direct mail strategy for membership fundraising. Cultivates donor relationships through regular communications and outreach events; works with the team to ensure timely responses to member inquiries; updates, maintains, and forwards prospective and current donor files and information to other units and fundraisers as necessary. Leads team in producing on-air pledge activities, including crafting messaging, producing, scripting and coaching, creating fundraising incentives, and working with the development team to create goal maps. Collaborates with programming, operations, traffic, and finance teams in planning for on-air fundraising. Manages the Membership department's relationships with other IU offices and the IU Foundation. Researches and keeps current on industry best practices in fundraising, communications, and member data; responsible for the implementation of new protocols/procedures to address the department's needs. General Responsibilities
Plans and participates in a variety of solicitation efforts for outright annual fund gifts from alumni, parents, friends, faculty, staff, and other constituents and supporters of the university via direct mail, email, phone, in person, and/or social media. Fundraising outreach is generally focused on programming or funds/needs of a particularly large school or spanning multiple schools or departments. Cultivates donor relationships through regular communications and outreach events; updates, maintains, and forwards prospective and current donor files and information to other development officers as necessary. Sets annual funds targets, contacts, and timelines by campaign for self; may participate in goal setting for lower-level development staff, as well. Tracks progress toward goals, reporting or presenting figures on a regular basis to manager, team, and/or department/school representatives. Progress may be monitored via an incentive plan. Creates and distributes compelling print and digital fundraising materials for each campaign; tracks cost, funds received, and metrics such as return on investment for solicitation and pledge to donation yield. Researches, compiles, and provides metrics, facts, and general operations information about IU and its schools and departments to donors. Regularly collaborates with colleagues in relevant departments and schools and conveys donor questions/concerns related to their willingness to contribute. Provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University. Regularly takes on complex special projects, such as re-engaging lapsed donors, creating new annual fund campaigns, or developing and executing targeted events for potential donors. May participate in committees or strategy teams with department, school, campus, and/or Indiana University Foundation representatives and assist with setting short- and long-term annual giving strategy. May delegate administrative tasks, such as preparing and sending digital and direct mail solicitations, to other staff. Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in related field WORK EXPERIENCE
Required
5 years in fundraising, sales, a higher education foundation, or related field SKILLS
Required
Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Seeks to acquire knowledge in area of specialty Highly thorough and dependable Demonstrates a high level of accuracy, even under pressure Possesses a high degree of initiative Ability to influence internal and/or external constituents Preferred
Ability to coach and motivate staff to reach individual and team metrics is critical to success Demonstrated success working across an organization to collaborate with departments and individuals for a common mission Ability to be a strategic thinker and collaborative self-starter Exceptional communication and interpersonal skills Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Radio and Television Building
Indiana University Bloomington Campus.
Advertised Salary
$70,000.00 - $85,000.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Advanced
FLSA: Exempt
Job Function: Development & Advancement
Job Family: Annual Giving
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support Telephone: 812-856-1234
Apply for Job
Staff Positions Sign In New User Enable Screen Reader Mode