Job Posting
This is a remote position.
The Call Center Agent will handle inbound calls, turning them into valuable leads that can lead to towing jobs.
Duties and Responsibilities:
Manage a high volume of incoming and outgoing calls.
Identify client needs and provide effective solutions.
Convert inbound calls into leads and subsequently into towing jobs.
Working Conditions:
Remote work environment.
Shift-based schedule in a Call Center operating 24/7.
Aligned with the Pacific Time Zone.
Requirements:
1.
Computer Specifications: Minimum Intel Specs: Processor: Core i7 8th generation (or later) or Core i5 10th generation (or later). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Minimum AMD Specs: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Macintosh Specs: Processor: Core i7/i5/M1/M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. 2.
Main Internet Speed Requirement: Jitter: below 10ms. Latency: below 160ms. Upload: more than 25mbps. Download: more than 40 mbps. Internet speed can be tested using resources like VoIP Speed Test. 3.
Power Backup: A reliable power backup system capable of sustaining a minimum of 8 hours (full shift). Examples include generators, solar panels, or portable power inverters (UPS is not sufficient). 4.
Internet Backup (Secondary Internet): Jitter: below 10ms. Latency: below 160ms. Upload: minimum of 25mbps. Download: minimum of 25mbps. Note: Having both power and internet backup is mandatory.
Computer Specifications: Minimum Intel Specs: Processor: Core i7 8th generation (or later) or Core i5 10th generation (or later). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Minimum AMD Specs: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Macintosh Specs: Processor: Core i7/i5/M1/M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. 2.
Main Internet Speed Requirement: Jitter: below 10ms. Latency: below 160ms. Upload: more than 25mbps. Download: more than 40 mbps. Internet speed can be tested using resources like VoIP Speed Test. 3.
Power Backup: A reliable power backup system capable of sustaining a minimum of 8 hours (full shift). Examples include generators, solar panels, or portable power inverters (UPS is not sufficient). 4.
Internet Backup (Secondary Internet): Jitter: below 10ms. Latency: below 160ms. Upload: minimum of 25mbps. Download: minimum of 25mbps. Note: Having both power and internet backup is mandatory.