Rep 1, Customer Order Management
A-Line Staffing Solutions, Stuart, Florida, United States, 34997
Job Title:
Rep 1, Customer Order Management
Address:
Stuart, FL
Job Description
Provide timely and accurate information to customers regarding their order status and product information requests. Process customer returns according to established department policies. Work closely with the Medical Billing department to resolve disputed billing charges. Provide feedback to Customer Service Management regarding service failures or customer concerns. Communicate with customers through digital omnichannel methods including web chat and email. Maintain high attention to detail throughout daily tasks and ensure proper follow-up.
Critical Information
Work hours may include some evenings and weekends. This position is remote; must work in a private, quiet area free from distractions. Must have reliable high-speed internet at the work location.
Education/Licenses Needed
High School Diploma or GED; 1+ years of medical industry or call center/customer service experience required.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.
Provide timely and accurate information to customers regarding their order status and product information requests. Process customer returns according to established department policies. Work closely with the Medical Billing department to resolve disputed billing charges. Provide feedback to Customer Service Management regarding service failures or customer concerns. Communicate with customers through digital omnichannel methods including web chat and email. Maintain high attention to detail throughout daily tasks and ensure proper follow-up.
Critical Information
Work hours may include some evenings and weekends. This position is remote; must work in a private, quiet area free from distractions. Must have reliable high-speed internet at the work location.
Education/Licenses Needed
High School Diploma or GED; 1+ years of medical industry or call center/customer service experience required.
Benefits:
Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.