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Customer Service Rep

Exela Enterprise Solutions, Inc., New York, New York, us, 10261

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Job Description

Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

-Scan all incoming mail and properly send to recipients.

-Create shipping labels for domestic and international shipments

• Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

• Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

• Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

• Handle time-sensitive material like confidential, urgent packages

• Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

-Handle ferry run multiple times per day

• Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required

• Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

• Maintain mail carts and other important documents related to associate or employee moves

• Adhere to all safety procedures

The successful candidate must be able to demonstrate the following qualifications:

• Less than 1-year experience in a mailroom operation

• Minimum of 1-year customer service related experience required

• Ability to communicate both verbally and written with customers and company personnel

• Ability to effectively work individually or in a team environment

• Ability to handle multiple projects simultaneously

• Ability to lift, push, carry and pull up to 50lbs.

• Knowledgeable of Microsoft Office Applications (Excel and Word)

"The pay range for this position starts at $17.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."