# **Our Privacy Statement & Cookie Policy*** Develop and implement proactive, scaled digital programs and identify innovative solutions that will assist customers in obtaining maximum value from Thomson Reuters solutions.* Create automated and innovative nurture campaigns that drive the right messages to the right customers at the right time through channels including email, in-app, community, and customer-facing teams.* Use your deep understanding of the adoption challenges encountered by customers to inform all aspects of the programs you build.* Experiment with and leverage tools including AI, automation, customer insights, data, and content to improve customer outcomes and drive innovation.* Actively partner and align cross-functionally to ensure your customer programs and communication strategies align with touchpoints and interactions with other teams, including Customer Success, Marketing, Sales and Product teams.* Monitor customer usage data to identify potential risks and proactively intervene.* Launch targeted customer engagement campaigns based on customer segments by leveraging email, in-product, webinars or other available methods for customer reach.* Develop a strong understanding of available educational content and programs to curate as a part of scaled digital programs. Identify gaps and suggest new content as needed and provide feedback on existing content to support customer self-service and learning.* Track and optimise channel performance, engagement, and campaign effectiveness using analytics and reporting tools.#LI-BS1* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Making a Real-World Impact:**We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $58,100 USD - $107,900 USD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.This job posting will close 03/31/2026.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. 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More information on requesting an accommodationLearn more on how to protect yourself from fraudulent job postingsMore information about Thomson Reuters can be found onAs an **Associate Digital Customer Success Manager**, you will be responsible for executing digital customer success campaigns and programs at scale to drive customer value and adoption across the post-sales customer journey. You will leverage 1-to-many strategies, digital platforms, and data-driven insights to drive customer engagement and adoption, leading to retention and growth. This role is focused on execution, performance tracking, and continuous improvement, with opportunities to collaborate cross-functionally and experiment with new approaches.
**About the Role**
In the role of **Associate Digital Customer Success Manager**, you will:**About You**
You are a fit for the role of **Associate Digital Customer Success Manager** if you have:* 2–4 years’ experience on a GTM or Customer Marketing, Digital Customer Success, or Product Led Growth team in B2B SaaS. Additional experience with digital customer success strongly preferred.* Experience using tools that manage customer communications at scale, including email automation tools, in-product messaging, or other customer success tools.* Experience with building email automation programs in Eloqua* Experience with Microsoft 365, Salesforce (strongly preferred), and Pendo (strongly preferred).* Demonstrated experience in creating and implementing customer engagement programs and initiatives to drive customer satisfaction and retention.* Basic graphic design experience and familiarity with AI tools and prompts.* Data-driven approach to problem-solving and strong analytical skills. Comfortable with data and analytics tools like Excel, Power BI, and Tableau is a plus.* Strong communication skills and the ability to evangelise your programs.* Project management skills: ability to manage multiple projects, prioritise tasks, and meet deadlines.* Curiosity, creativity, and the desire to experiment.**Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.**Career Development and Growth:** #J-18808-Ljbffr
**About the Role**
In the role of **Associate Digital Customer Success Manager**, you will:**About You**
You are a fit for the role of **Associate Digital Customer Success Manager** if you have:* 2–4 years’ experience on a GTM or Customer Marketing, Digital Customer Success, or Product Led Growth team in B2B SaaS. Additional experience with digital customer success strongly preferred.* Experience using tools that manage customer communications at scale, including email automation tools, in-product messaging, or other customer success tools.* Experience with building email automation programs in Eloqua* Experience with Microsoft 365, Salesforce (strongly preferred), and Pendo (strongly preferred).* Demonstrated experience in creating and implementing customer engagement programs and initiatives to drive customer satisfaction and retention.* Basic graphic design experience and familiarity with AI tools and prompts.* Data-driven approach to problem-solving and strong analytical skills. Comfortable with data and analytics tools like Excel, Power BI, and Tableau is a plus.* Strong communication skills and the ability to evangelise your programs.* Project management skills: ability to manage multiple projects, prioritise tasks, and meet deadlines.* Curiosity, creativity, and the desire to experiment.**Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.**Career Development and Growth:** #J-18808-Ljbffr