Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual Englis
State of Oregon, Salem, Oregon, us, 97308
Overview
Position Title
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Spanish required!
Initial Posting Date 02/06/2026
Application Deadline 02/22/2026
Agency Department of Human Services
Salary Range $3,798 - $4,954
Position Type Employee
Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community. Opportunity awaits! Empower Individuals & Families — Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!
We are seeking a dedicated
Public Benefit Specialist, Entry | Bilingual English/Spanish required
to join our
Oregon Eligibility Partnership (OEP)
team in Estacada.
Summary Of Duties The Oregon Eligibility Partnership (OEP) is part of the Oregon Department of Human Services. OEP supports state staff who determine eligibility for people applying for and receiving medical, food, cash, and childcare benefits. It also manages the ONE Eligibility System used to process applications and deliver benefits to eligible individuals and families in Oregon. One in three people in Oregon receive benefits through the ONE Eligibility System. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).
Responsibilities Administrative Duties/Customer Service:
Work in office reception area and create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Respond to in-person, phone, email and mail client inquiries regarding ODHS programs and services.
Receive and review incoming applications and documents, mail, faxes and emails.
Program Support:
Provide basic information on ODHS programs and how to apply for them.
Gather and accurately enter/update client/case information into applicable State of Oregon databases.
Schedule program- and case-related appointments with eligibility workers and other ODHS staff.
Maintain community resource information and provide Oregonians information on how to access additional services.
Eligibility Support:
Complete initial case screening to determine prior and/or current case history and enter new application information.
Perform basic case updates such as changes in contact information, health care provider preference and demographics, as well as notating case information into databases.
Explain agency notices, case status information and benefit issuances as requested by clients.
Activate and issue/mail out EBT (Electronic Benefit Transfer) cards to qualifying clients.
Minimum Qualifications
Two years of experience working in a reception area or call center, either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center, either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Bilingual in English and Spanish (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).
Essential Attributes We are looking for candidates with:
Experience managing multiple priorities in a fast-paced environment and maintaining attention to detail.
Experience navigating changing policies and procedures with a positive attitude and a commitment to continuous learning.
Experience explaining complex information such as rules and procedures to clients and adapting your communication style to explain to groups who are unfamiliar with the subject and/or learn and communicate differently than you.
Experience resolving conflicts/disputes with clients in a way that demonstrates active listening and compassion.
Attention all candidates
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
Work Locations: In-person office environment.
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM, with slight variations based on office business needs; overtime is not required.
Travel: Some travel may be necessary for trainings, meetings, or office-related coverage. Employees using a personal or state vehicle must hold a valid driver's license; otherwise, they must be able to arrange appropriate transportation.
This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record are required for this position.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-194754.
#J-18808-Ljbffr
Initial Posting Date 02/06/2026
Application Deadline 02/22/2026
Agency Department of Human Services
Salary Range $3,798 - $4,954
Position Type Employee
Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve a diverse and inclusive community. Opportunity awaits! Empower Individuals & Families — Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!
We are seeking a dedicated
Public Benefit Specialist, Entry | Bilingual English/Spanish required
to join our
Oregon Eligibility Partnership (OEP)
team in Estacada.
Summary Of Duties The Oregon Eligibility Partnership (OEP) is part of the Oregon Department of Human Services. OEP supports state staff who determine eligibility for people applying for and receiving medical, food, cash, and childcare benefits. It also manages the ONE Eligibility System used to process applications and deliver benefits to eligible individuals and families in Oregon. One in three people in Oregon receive benefits through the ONE Eligibility System. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).
Responsibilities Administrative Duties/Customer Service:
Work in office reception area and create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Respond to in-person, phone, email and mail client inquiries regarding ODHS programs and services.
Receive and review incoming applications and documents, mail, faxes and emails.
Program Support:
Provide basic information on ODHS programs and how to apply for them.
Gather and accurately enter/update client/case information into applicable State of Oregon databases.
Schedule program- and case-related appointments with eligibility workers and other ODHS staff.
Maintain community resource information and provide Oregonians information on how to access additional services.
Eligibility Support:
Complete initial case screening to determine prior and/or current case history and enter new application information.
Perform basic case updates such as changes in contact information, health care provider preference and demographics, as well as notating case information into databases.
Explain agency notices, case status information and benefit issuances as requested by clients.
Activate and issue/mail out EBT (Electronic Benefit Transfer) cards to qualifying clients.
Minimum Qualifications
Two years of experience working in a reception area or call center, either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center, either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Bilingual in English and Spanish (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).
Essential Attributes We are looking for candidates with:
Experience managing multiple priorities in a fast-paced environment and maintaining attention to detail.
Experience navigating changing policies and procedures with a positive attitude and a commitment to continuous learning.
Experience explaining complex information such as rules and procedures to clients and adapting your communication style to explain to groups who are unfamiliar with the subject and/or learn and communicate differently than you.
Experience resolving conflicts/disputes with clients in a way that demonstrates active listening and compassion.
Attention all candidates
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
Work Locations: In-person office environment.
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM, with slight variations based on office business needs; overtime is not required.
Travel: Some travel may be necessary for trainings, meetings, or office-related coverage. Employees using a personal or state vehicle must hold a valid driver's license; otherwise, they must be able to arrange appropriate transportation.
This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record are required for this position.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-194754.
#J-18808-Ljbffr