ActioNet currently has an opening for an entry-leve l IT Service Desk Analyst to j oin and support a small team of IT professionals . The ActioNet IT team operates differently than most structured IT groups in that each member works closely together to p erform all tiers of support . You will eventually get hands on experience with many enterprise tools and s ystem a dmin level responsibilities. W e expect our team members to learn and support as much as they can , and for that reason we are searching for a motivated , resourceful individual who is looking to learn and grow their IT career .
In this role, you will be primarily responsible for end user support of computer hardware and software , triaging service incidents and requests as they come in and resolving them to the best of your ability. You will follow pre-established technical procedures to manage user accounts and provision laptops while maintaining quality control by adhering to service desk policy. This role will be hybrid, split between working remote and in office.
Responsibilities
Provide Tier 1 & 2 technical support for all ActioNet employees/contractors
Log ging /Triaging calls and walkups into a ticketing system
Troubleshoot ing and Resolv ing problems and incidents , escalating when necessary
Communicating technical information to end-users and offering hands-on support
Writing technical procedures and gathering knowledge to support the team
Imaging and deploying laptops and maintaining inventory records
Managing user accounts and mailboxes in Azure Active Directory and O365 Exchange
Managing group access to shared resources
Requirements
Minimum of 2 years of related experience
Bachelor’s degree or e quivalent industry e xperience - strongly p referred
Ability to obtain a security clearance - strongly preferred
Resourceful with strong troubleshooting skills
Strong interpersonal skills with ability to communicate effectively both Written/Verbal
Experience with maintaining printers and resolving common errors
Experience using MS Teams conferencing.
Experience with O365 MS Office Suite (Excel/Word/PowerPoint)
Experience with Advanced Windows OS (Administration/Troubleshooting)
Experience Administrating 0365/Azure Active Directory – a plus
Experience with MS SharePoint – a plus
Understanding of ITIL service quality practices - a plus
Familiarity with S erviceNow service desk tool - a plus
Experience with Adobe Suite (PDF Editor/Photoshop/ AfterEffects /Premier) – a plus
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator !
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Why ActioNet ? At ActioNet , our Passion for Quality is at the heart of everything we do:
Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters .
Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You? As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
Medical Insurance
Vision Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
ActioNet Core Value #1 - Instill
Integrity
In Everything We Do
#J-18808-Ljbffr
In this role, you will be primarily responsible for end user support of computer hardware and software , triaging service incidents and requests as they come in and resolving them to the best of your ability. You will follow pre-established technical procedures to manage user accounts and provision laptops while maintaining quality control by adhering to service desk policy. This role will be hybrid, split between working remote and in office.
Responsibilities
Provide Tier 1 & 2 technical support for all ActioNet employees/contractors
Log ging /Triaging calls and walkups into a ticketing system
Troubleshoot ing and Resolv ing problems and incidents , escalating when necessary
Communicating technical information to end-users and offering hands-on support
Writing technical procedures and gathering knowledge to support the team
Imaging and deploying laptops and maintaining inventory records
Managing user accounts and mailboxes in Azure Active Directory and O365 Exchange
Managing group access to shared resources
Requirements
Minimum of 2 years of related experience
Bachelor’s degree or e quivalent industry e xperience - strongly p referred
Ability to obtain a security clearance - strongly preferred
Resourceful with strong troubleshooting skills
Strong interpersonal skills with ability to communicate effectively both Written/Verbal
Experience with maintaining printers and resolving common errors
Experience using MS Teams conferencing.
Experience with O365 MS Office Suite (Excel/Word/PowerPoint)
Experience with Advanced Windows OS (Administration/Troubleshooting)
Experience Administrating 0365/Azure Active Directory – a plus
Experience with MS SharePoint – a plus
Understanding of ITIL service quality practices - a plus
Familiarity with S erviceNow service desk tool - a plus
Experience with Adobe Suite (PDF Editor/Photoshop/ AfterEffects /Premier) – a plus
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator !
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Why ActioNet ? At ActioNet , our Passion for Quality is at the heart of everything we do:
Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters .
Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You? As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
Medical Insurance
Vision Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
ActioNet Core Value #1 - Instill
Integrity
In Everything We Do
#J-18808-Ljbffr