Overview
Our Global Client within the BPO sector has an opportunity for a junior AI Specialist to come on board. Whilst they are growing and expending their technical hub in Puerto Rico (San Juan), you will have the opportunity to support the design, development, and optimization of conversational AI solutions in a fast-paced BPO environment. This role is perfect for early-career professionals passionate about chatbots, voice AI, and large language models. You will gain hands on experience with real-world AI systems, receive mentorship from AI professionals and have an opportunity to grow in conversational AI and Automation.
In order be considered for the opportunity, you need to be based in Puerto Rico.
Responsibilities
Support the design of basic conversation flows and dialog trees
Assist with configuration and maintenance on platforms like Amazon Connect and Genesys
Support the development and foundational training of Natural Language Understanding
Support prompt engineering tasks and document results from experiments involving LLMs (e.g. OpenAI GPT, Claude)
Execute predefined testing scenarios on conversational systems to verify basic functionality, accuracy, and efficiency
Gather and document data on user interactions to support senior specialists in identifying refinement areas for conversational flows
Monitor system performance indicators and compile basic customer engagement metrics
Extract and compile data using analytics tools to help assess the success of AI implementations
Minimum Requirements
Bachelor’s degree in Computer Science, AI, Engineering, or related field
1–2 years’ experience via internships, academic, or personal AI projects
Exposure to conversational AI, NLP/NLU, or chatbot development
Familiarity with Amazon Connect and/or Genesys
Basic understanding of NLP/NLU frameworks (e.g., Rasa, Dialogflow, or similar)
Exposure to programming languages relevant for AI/ML support tasks:
Python (primary language for AI/ML work)
Familiarity with AWS/Azure cloud platforms (our primary cloud environments)
Exposure to integrating Speech-To-Text and Text-To-Speech platforms (e.g., Amazon Polly, Amazon Transcribe, or similar services)
Application Applications can be sent to Jeanine.prinsloo@paracon.co.za
#J-18808-Ljbffr
In order be considered for the opportunity, you need to be based in Puerto Rico.
Responsibilities
Support the design of basic conversation flows and dialog trees
Assist with configuration and maintenance on platforms like Amazon Connect and Genesys
Support the development and foundational training of Natural Language Understanding
Support prompt engineering tasks and document results from experiments involving LLMs (e.g. OpenAI GPT, Claude)
Execute predefined testing scenarios on conversational systems to verify basic functionality, accuracy, and efficiency
Gather and document data on user interactions to support senior specialists in identifying refinement areas for conversational flows
Monitor system performance indicators and compile basic customer engagement metrics
Extract and compile data using analytics tools to help assess the success of AI implementations
Minimum Requirements
Bachelor’s degree in Computer Science, AI, Engineering, or related field
1–2 years’ experience via internships, academic, or personal AI projects
Exposure to conversational AI, NLP/NLU, or chatbot development
Familiarity with Amazon Connect and/or Genesys
Basic understanding of NLP/NLU frameworks (e.g., Rasa, Dialogflow, or similar)
Exposure to programming languages relevant for AI/ML support tasks:
Python (primary language for AI/ML work)
Familiarity with AWS/Azure cloud platforms (our primary cloud environments)
Exposure to integrating Speech-To-Text and Text-To-Speech platforms (e.g., Amazon Polly, Amazon Transcribe, or similar services)
Application Applications can be sent to Jeanine.prinsloo@paracon.co.za
#J-18808-Ljbffr