Position Overview
Quick Cable is undergoing an exciting company-wide transformation focused on elevating service quality and maximizing productivity. As a Customer Service Representative, you will serve as a key point of contact, ensuring rapid response times and delivering exceptional customer service with every interaction.
Position:
Customer Service Representative 8:00AM-4:30PM
Location:
Franksville, WI
Job Id:
456785
# of Openings:
1
Pay:
$18-$20/hour, commensurate with experience
Responsibilities
Manage customer orders with speed, precision, and a commitment to order accuracy, ensuring every transaction positively impacts the customer experience.
Respond to all customer inquiries aiming for one-contact resolution and demonstrating a strong sense of urgency and dedication in every interaction.
Administer customer order changes, expedites, tracking requests, and cancellations with prompt attention and meticulous detail.
Process all incoming emails, calls, and orders quickly and accurately, maintaining high responsiveness during peak demand.
Provide clear and accurate information to support confident customer decisions and responses by leveraging our systems and collaborating with cross-functional teams.
Communicate unit prices, shipping dates, anticipated order delays, and other order details proactively and professionally.
Reach out to customers promptly regarding any order changes or shipment delays, ensuring transparency and supporting a positive overall experience.
Requirements
3+ years of experience in manufacturing customer service and high-volume order entry, with a proven ability to maintain accuracy under time-sensitive conditions.
Strong ERP and/or inventory database experience, with the ability to update and manage orders quickly and without errors.
High proficiency in PC and Microsoft Office tools to support fast, accurate communication and order processing.
Exceptional verbal and written communication skills, enabling clear, professional, and effective first-contact resolution with customers.
Highly organized and capable of managing multiple priorities simultaneously, especially in a fast-moving environment where urgency and precision directly impact the customer experience.
Self-motivated, goal-oriented, and dedicated to delivering timely, accurate service with consistent follow-through.
Strong relationship-building skills to collaborate effectively with teammates, managers, and customers across diverse working styles and roles.
High school diploma required. Associate degree in Sales, Marketing, Customer Service, or a related field strongly preferred.
Benefits
Benefit eligible following 30 days, including full benefits package: 2 Medical & Dental plan options, 401(k) Company Match, Voluntary benefits such as Short & Long-Term Disability, Supplemental Life Insurance, etc., Legal Services.
2 weeks PTO & 10 Paid holidays to support your work/life balance.
Continuing Education/Tuition Reimbursement up to $2,000 per year.
Company paid PPE, including Safety Shoes every 6 months.
Company culture: close-knit family atmosphere & culture, Birthday & Company Anniversary celebrations, Shout Out Board.
Internal Promotion Quick Cable believes in your growth. We have an internal promotion rate of 40%. Example career paths: Operator → Lead → Supervisor; Machine Operator → Technical Assembler.
Diversity We celebrate a diverse population at QuickCable.
#J-18808-Ljbffr
Position:
Customer Service Representative 8:00AM-4:30PM
Location:
Franksville, WI
Job Id:
456785
# of Openings:
1
Pay:
$18-$20/hour, commensurate with experience
Responsibilities
Manage customer orders with speed, precision, and a commitment to order accuracy, ensuring every transaction positively impacts the customer experience.
Respond to all customer inquiries aiming for one-contact resolution and demonstrating a strong sense of urgency and dedication in every interaction.
Administer customer order changes, expedites, tracking requests, and cancellations with prompt attention and meticulous detail.
Process all incoming emails, calls, and orders quickly and accurately, maintaining high responsiveness during peak demand.
Provide clear and accurate information to support confident customer decisions and responses by leveraging our systems and collaborating with cross-functional teams.
Communicate unit prices, shipping dates, anticipated order delays, and other order details proactively and professionally.
Reach out to customers promptly regarding any order changes or shipment delays, ensuring transparency and supporting a positive overall experience.
Requirements
3+ years of experience in manufacturing customer service and high-volume order entry, with a proven ability to maintain accuracy under time-sensitive conditions.
Strong ERP and/or inventory database experience, with the ability to update and manage orders quickly and without errors.
High proficiency in PC and Microsoft Office tools to support fast, accurate communication and order processing.
Exceptional verbal and written communication skills, enabling clear, professional, and effective first-contact resolution with customers.
Highly organized and capable of managing multiple priorities simultaneously, especially in a fast-moving environment where urgency and precision directly impact the customer experience.
Self-motivated, goal-oriented, and dedicated to delivering timely, accurate service with consistent follow-through.
Strong relationship-building skills to collaborate effectively with teammates, managers, and customers across diverse working styles and roles.
High school diploma required. Associate degree in Sales, Marketing, Customer Service, or a related field strongly preferred.
Benefits
Benefit eligible following 30 days, including full benefits package: 2 Medical & Dental plan options, 401(k) Company Match, Voluntary benefits such as Short & Long-Term Disability, Supplemental Life Insurance, etc., Legal Services.
2 weeks PTO & 10 Paid holidays to support your work/life balance.
Continuing Education/Tuition Reimbursement up to $2,000 per year.
Company paid PPE, including Safety Shoes every 6 months.
Company culture: close-knit family atmosphere & culture, Birthday & Company Anniversary celebrations, Shout Out Board.
Internal Promotion Quick Cable believes in your growth. We have an internal promotion rate of 40%. Example career paths: Operator → Lead → Supervisor; Machine Operator → Technical Assembler.
Diversity We celebrate a diverse population at QuickCable.
#J-18808-Ljbffr