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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
• Embrace product innovation
Role Overview
: Customer Service Representative 2s are responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this role, you will assess customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the frontline.
Salary Statement
: The salary for this position typically starts at $31,668.00. A Day in the Life:
The essential functions of this role include: Administer skill tests and evaluate driving skills. Assist customers with vehicle/watercraft titles and registration needs. Maintain compliance with all laws of Indiana related to the operation, licensure, and registration of personal motor vehicles. Attend training classes and/or take certification tests as required. Maintain customer and related records' privacy. Substitute for Customer Service Representatives as needed. This job description is not exhaustive and other duties may be assigned or changed at any time with or without notice. What You'll Need for Success:
To be considered for this position, you must meet the following requirements: High school diploma or equivalent. Must be 21 years of age or older. Valid driver’s license for at least the previous 12 months. No at-fault motor vehicle accidents resulting in death or serious injury. Ability to travel up to 20% of the time to branch locations, training, or community activities. Ability to relate tactfully and decisively with all types of people and situations, requiring calmness, alertness, quick reflexes, and patience. Familiarity with all types of motor vehicles' operations. Working knowledge of Indiana driving laws. Strong critical thinking and troubleshooting skills. Ability to process cash and card transactions. Ability to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports:
This position may have supervisory responsibilities depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Three medical plan options (including RX), vision, and dental coverage Wellness Rewards Program with gift card rewards for completing wellness activities Health savings account with bi-weekly state contributions Flexible work schedules, including potential hybrid remote options Deferred compensation 457(b) plan with employer match Two fully-funded pension plan options Paid leave policies, including: 150 hours of paid New Parent Leave and up to 8 weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave 180 hours of paid vacation, personal, and sick leave 12 paid holidays, 14 during election years Education Reimbursement Program Group life insurance Employee assistance program for behavioral health services Participation in the Public Service Loan Forgiveness Program Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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: Customer Service Representative 2s are responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this role, you will assess customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the frontline.
Salary Statement
: The salary for this position typically starts at $31,668.00. A Day in the Life:
The essential functions of this role include: Administer skill tests and evaluate driving skills. Assist customers with vehicle/watercraft titles and registration needs. Maintain compliance with all laws of Indiana related to the operation, licensure, and registration of personal motor vehicles. Attend training classes and/or take certification tests as required. Maintain customer and related records' privacy. Substitute for Customer Service Representatives as needed. This job description is not exhaustive and other duties may be assigned or changed at any time with or without notice. What You'll Need for Success:
To be considered for this position, you must meet the following requirements: High school diploma or equivalent. Must be 21 years of age or older. Valid driver’s license for at least the previous 12 months. No at-fault motor vehicle accidents resulting in death or serious injury. Ability to travel up to 20% of the time to branch locations, training, or community activities. Ability to relate tactfully and decisively with all types of people and situations, requiring calmness, alertness, quick reflexes, and patience. Familiarity with all types of motor vehicles' operations. Working knowledge of Indiana driving laws. Strong critical thinking and troubleshooting skills. Ability to process cash and card transactions. Ability to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports:
This position may have supervisory responsibilities depending on agency needs. Benefits of Employment with the State of Indiana: The state offers a comprehensive benefits package, including: Three medical plan options (including RX), vision, and dental coverage Wellness Rewards Program with gift card rewards for completing wellness activities Health savings account with bi-weekly state contributions Flexible work schedules, including potential hybrid remote options Deferred compensation 457(b) plan with employer match Two fully-funded pension plan options Paid leave policies, including: 150 hours of paid New Parent Leave and up to 8 weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave 180 hours of paid vacation, personal, and sick leave 12 paid holidays, 14 during election years Education Reimbursement Program Group life insurance Employee assistance program for behavioral health services Participation in the Public Service Loan Forgiveness Program Free parking for most positions Access to LinkedIn Learning The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. For assistance, contact the Indiana State Personnel Department at jobs@spd.IN.gov.
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