Customer Service Representative needed for LifeSpan San Antonio
Disability Services of the Southwest/Lifespan Home health, San Antonio, Texas, United States, 78208
Position Summary
The Customer Service Representative (CSR) serves as a primary point of contact for referral sources, clients, and patients. This role is responsible for accepting, assisting, and processing inquiries, referrals, questions, and concerns in accordance with established processes. The CSR reports directly to the Client Support Services Manager and plays a vital role in ensuring high‑quality service delivery and interdepartmental communication.
Job Details Customer Service Representative
Full Time On‑Site
Monday – Friday 8am – 5pm
Starting Pay – $17 - $18/hr DOE
Essential Duties And Responsibilities
Accepts, assists, and processes inquiries, referrals, questions, complaints, and service concerns.
Coordinates services with affected offices and departments as required.
Verifies client payor information and eligibility.
Obtains initial authorization for services.
Maintains accurate activity records per agency processes.
Enters new client/patient information into the agency database.
Distributes correspondence as required by process.
Compiles and analyzes data as directed.
Completes required reports accurately and timely.
Maintains effective communication between departments.
Assists in training and development of new Customer Service Representatives.
Cross‑trains with other members of the department.
Observes confidentiality and privacy policies at all times.
Complies with all federal, state, and company policies, procedures, and regulations.
Performs other related duties as assigned.
Required Skills And Attributes
Ability to take action to solve problems using sound judgment and realistic understanding of issues.
Ability to work independently as well as collaboratively within a team.
Excellent time management and organizational skills.
Strong attention to detail and accuracy.
Excellent interpersonal and active listening skills.
Ability to work effectively with healthcare professionals, clients, families, and the general public.
Strong written and verbal communication skills tailored to the audience.
Must be able to read, write, and communicate effectively in English.
Bilingual (Spanish) preferred.
Experience and Education
Customer service or call center experience preferred.
One (1) to two (2) years of directly related work experience required.
Six (6) months to one (1) year of experience in a home health setting preferred.
Demonstrated competence with computer applications including:
Microsoft Word
Microsoft Outlook
Microsoft Excel
Ability to learn agency‑specific software.
Typing speed of 35 WPM with 80% accuracy.
80% accuracy in Excel required.
Physical Requirements
Ability to sit for extended periods of time.
Ability to reach with hands and arms in all directions.
Finger dexterity for keyboarding and computer use.
Ability to communicate effectively using spoken word.Ability to see and hear within normal parameters.
Ability to move about as needed.
How to Apply Apply online to become part of our
compassionate and dedicated team :
www.dsswtx.org
Or submit your resume directly: https://arsl.at/BZqYzVem
#J-18808-Ljbffr
Job Details Customer Service Representative
Full Time On‑Site
Monday – Friday 8am – 5pm
Starting Pay – $17 - $18/hr DOE
Essential Duties And Responsibilities
Accepts, assists, and processes inquiries, referrals, questions, complaints, and service concerns.
Coordinates services with affected offices and departments as required.
Verifies client payor information and eligibility.
Obtains initial authorization for services.
Maintains accurate activity records per agency processes.
Enters new client/patient information into the agency database.
Distributes correspondence as required by process.
Compiles and analyzes data as directed.
Completes required reports accurately and timely.
Maintains effective communication between departments.
Assists in training and development of new Customer Service Representatives.
Cross‑trains with other members of the department.
Observes confidentiality and privacy policies at all times.
Complies with all federal, state, and company policies, procedures, and regulations.
Performs other related duties as assigned.
Required Skills And Attributes
Ability to take action to solve problems using sound judgment and realistic understanding of issues.
Ability to work independently as well as collaboratively within a team.
Excellent time management and organizational skills.
Strong attention to detail and accuracy.
Excellent interpersonal and active listening skills.
Ability to work effectively with healthcare professionals, clients, families, and the general public.
Strong written and verbal communication skills tailored to the audience.
Must be able to read, write, and communicate effectively in English.
Bilingual (Spanish) preferred.
Experience and Education
Customer service or call center experience preferred.
One (1) to two (2) years of directly related work experience required.
Six (6) months to one (1) year of experience in a home health setting preferred.
Demonstrated competence with computer applications including:
Microsoft Word
Microsoft Outlook
Microsoft Excel
Ability to learn agency‑specific software.
Typing speed of 35 WPM with 80% accuracy.
80% accuracy in Excel required.
Physical Requirements
Ability to sit for extended periods of time.
Ability to reach with hands and arms in all directions.
Finger dexterity for keyboarding and computer use.
Ability to communicate effectively using spoken word.Ability to see and hear within normal parameters.
Ability to move about as needed.
How to Apply Apply online to become part of our
compassionate and dedicated team :
www.dsswtx.org
Or submit your resume directly: https://arsl.at/BZqYzVem
#J-18808-Ljbffr