Customer Service Representative
Haverty Furniture Companies, Inc., Coppell, Texas, United States, 75019
Job Description
We’re looking for bright, energetic individuals to join our
Customer Service Team . Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands‑on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!
Pay : Starting at $17.00 an hour, more with experience Schedule :The first 2 weeks of employment are Monday‑Friday, 8:00am‑5:00pm for training. Training is paid. (The length of the training class may be adjusted as needed). Shifts: 8:00am‑5:00pm, 9:15am‑6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.
This is your Opportunity to:
Apply your communication skills in responding to incoming and outgoing phone calls, pre‑and post‑delivery calls, and emails
Use My Service Center to create, maintain, and resolve Customer Service issues
Maintain an action‑driven To Do list and work the list to keep it current daily
Learn procedural, policy, and system enhancements and adapt to changes as they occur
Gain understanding of productivity standards and time management skills
Showcase your ability to perform and provide value in a team environment
Salary starts at $17.00 per hour, more with experience
Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.
We Offer:
Flexibility to draw pay between pay cycles with our Daily Pay Program
401K program with a company match of 4%
Generous benefits package with premier medical, dental, and vision partners
Paid time‑off includes vacation, sick time, personal days, company holidays
Ability to advance within the company if desired
Opportunities to give back to the community
Substantial associate discount on our quality merchandise
Bonus program for Team Member Referrals
Complimentary health and wellness program
Job Requirements Qualifications :
Excellent communication and listening skills
Ability to multi‑task within a fast‑paced environment
Self‑motivated
Must work positively in a team environment.
Ability to professionally interact with customers and other team members
Basic computer skills, including experience with an automated system
Detail‑oriented
Must have prior call center experience
Ability to pass criminal background check, and drug test.
Office setting, business dress code
Shifts: 8:00am‑5:00pm, 9:15am‑6:15pm
Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off
Physical Demands:
Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function
Disclaimer This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.
Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
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Customer Service Team . Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands‑on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!
Pay : Starting at $17.00 an hour, more with experience Schedule :The first 2 weeks of employment are Monday‑Friday, 8:00am‑5:00pm for training. Training is paid. (The length of the training class may be adjusted as needed). Shifts: 8:00am‑5:00pm, 9:15am‑6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.
This is your Opportunity to:
Apply your communication skills in responding to incoming and outgoing phone calls, pre‑and post‑delivery calls, and emails
Use My Service Center to create, maintain, and resolve Customer Service issues
Maintain an action‑driven To Do list and work the list to keep it current daily
Learn procedural, policy, and system enhancements and adapt to changes as they occur
Gain understanding of productivity standards and time management skills
Showcase your ability to perform and provide value in a team environment
Salary starts at $17.00 per hour, more with experience
Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.
We Offer:
Flexibility to draw pay between pay cycles with our Daily Pay Program
401K program with a company match of 4%
Generous benefits package with premier medical, dental, and vision partners
Paid time‑off includes vacation, sick time, personal days, company holidays
Ability to advance within the company if desired
Opportunities to give back to the community
Substantial associate discount on our quality merchandise
Bonus program for Team Member Referrals
Complimentary health and wellness program
Job Requirements Qualifications :
Excellent communication and listening skills
Ability to multi‑task within a fast‑paced environment
Self‑motivated
Must work positively in a team environment.
Ability to professionally interact with customers and other team members
Basic computer skills, including experience with an automated system
Detail‑oriented
Must have prior call center experience
Ability to pass criminal background check, and drug test.
Office setting, business dress code
Shifts: 8:00am‑5:00pm, 9:15am‑6:15pm
Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off
Physical Demands:
Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function
Disclaimer This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.
Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
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