Customer Service Representative – Parts Authority
Parts Authority is growing fast, and we're building a dedicated team of
Customer Service Representatives
to support our most rapidly expanding division. We're looking for individuals who can confidently handle
inbound and outbound service calls
and manage
online orders
related to
collision auto body parts .
If you have
at least one year of experience
with collision auto body parts, we’d love to hear from you! Don’t have direct experience? No problem — we're happy to
train motivated candidates
with the right attitude and enthusiasm.
Hourly Rate: $19.00
Responsibilities
Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
Deliver excellent customer service while balancing company policies and customer needs.
Clearly communicate the value of choosing Parts Authority — including our extensive inventory, user-friendly ordering process, and fast return handling.
Maintain accurate and detailed records of customer interactions.
Qualifications
Team player with a collaborative mindset.
Bilingual Spanish (strongly preferred).
Energetic, positive attitude and a friendly, engaging personality.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities with prompt follow-through.
Professional, courteous, and respectful in all customer interactions.
Able to build trust and credibility with customers.
High school diploma or equivalent (preferred).
1–2 years of customer service or related experience required.
Proficient with basic computer programs (Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, Gmail).
Reliable with consistent punctual attendance.
Must be 18 years of age or older.
Flexible and adaptable to change; able to maintain productivity in evolving work environments.
Capable of following instructions and taking direction when needed.
Able to work independently as well as in a team environment.
Strong time management and prioritization skills.
Benefits
Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401(k) Plan
Employee Discounts on Merchandise
EEO
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Parts Authority, LLC Privacy Notice for California Applicants
#J-18808-Ljbffr
Customer Service Representatives
to support our most rapidly expanding division. We're looking for individuals who can confidently handle
inbound and outbound service calls
and manage
online orders
related to
collision auto body parts .
If you have
at least one year of experience
with collision auto body parts, we’d love to hear from you! Don’t have direct experience? No problem — we're happy to
train motivated candidates
with the right attitude and enthusiasm.
Hourly Rate: $19.00
Responsibilities
Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
Deliver excellent customer service while balancing company policies and customer needs.
Clearly communicate the value of choosing Parts Authority — including our extensive inventory, user-friendly ordering process, and fast return handling.
Maintain accurate and detailed records of customer interactions.
Qualifications
Team player with a collaborative mindset.
Bilingual Spanish (strongly preferred).
Energetic, positive attitude and a friendly, engaging personality.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities with prompt follow-through.
Professional, courteous, and respectful in all customer interactions.
Able to build trust and credibility with customers.
High school diploma or equivalent (preferred).
1–2 years of customer service or related experience required.
Proficient with basic computer programs (Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, Gmail).
Reliable with consistent punctual attendance.
Must be 18 years of age or older.
Flexible and adaptable to change; able to maintain productivity in evolving work environments.
Capable of following instructions and taking direction when needed.
Able to work independently as well as in a team environment.
Strong time management and prioritization skills.
Benefits
Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401(k) Plan
Employee Discounts on Merchandise
EEO
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Parts Authority, LLC Privacy Notice for California Applicants
#J-18808-Ljbffr