The Sales Engineer I is responsible for assisting the Sales Team in generating sales of Hart’s products and services, focusing on expanding existing accounts and developing new accounts, while partnered with other Sales or Hart team members. The Sales Engineer I will have an assigned territory(ies) and/or sales team member(s) and an assigned team quota.
Role Scope and Responsibilities
This position reports to the VP of Sales
Use in-depth knowledge of company products and services to become a trusted elections advisor for existing and new accounts
At the direction of or in partnership with Sales and/or other Hart team members, prepare, manage and deliver technical sales presentations/demonstrations/training explaining the operation of software/hardware products and/or services to prospects and customers, whether virtual or onsite
In partnership with Sales and/or Hart team members and/or independently, work with existing and new accounts to determine product and service needs, emphasizing the company’s product features based on technical knowledge of the product/service capabilities and customer/prospect needs
Work with the Sales Engineer II and/or the broader Sales Team to develop and maintain demonstration databases and materials for virtual and onsite product demonstrations (hardware and software)
Operate as the technical sales point of contact for assigned accounts
Develop and maintain long‑term relationships with accounts
In partnership with the broader Sales Team, be responsible for various sized accounts and assist in selecting/determining appropriate products/services based on customer/prospect needs
In partnership with the broader Sales Team, evaluate and target existing and new account customer opportunities within the marketplace
Proactively communicate customer needs to other Sales team members and the broader organization as and when required
In partnership with Sales team members, identify potential sales opportunity risks and develop/implement alternative solutions to minimize impact and control deviations
Work with Sales and other Hart departments to drive revenue and increase customer satisfaction and customer retention
Participate in national and/or regional tradeshows, conferences and other customer facing key events
Other duties as assigned
Abilities
Understand and stay current on the full range of company products and services
Ability to identify how company products and services align with customer needs
Ability to prioritize and manage tasks
Understand and stay current on elections industry trends and the competitive landscape
Exceptional presentation and written communication skills demonstrated by a track record of effectively communicating complex information to a wide variety of audiences, including decision makers, influencers, technical and administrative personnel
Professional presence and maturity, discipline, and positive outlook with a proven ability to interact with cross functional influencers and decision makers
Ability to connect with and influence people of all backgrounds
Willingness to travel across the U.S. as determined by the Sales team and/or other Hart team members, sometimes with little to no notice (~up to 70%)
Qualified candidates for this position are/have
Located in Austin or immediate area
Highly self‑motivated and driven
Shows initiative – in partnership with the Sales team, engages in proactive behavior and looks for opportunities across prospect and customer base
Very adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus
Exceptional collaboration, communication, and interpersonal skills
Strong organizational and follow‑up skills
Proficient in core Microsoft Office applications
Ability to work in a team environment and independently
High energy and enthusiasm
Ability to lift/load/unload and carry up to 50 lbs or more
Ability to prepare/arrange/setup/organize technical equipment, including hardware/software and other products
Experience using CRM software (Salesforce) and the ability to quickly learn additional productivity tools (e.g. marketing automation)
Education/Experience
Minimum 2 years of technical sales experience
Minimum 5 years of election industry experience, including knowledge of EAC and State/County testing standards and certification
Direct work experience with Government agencies and programs
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Role Scope and Responsibilities
This position reports to the VP of Sales
Use in-depth knowledge of company products and services to become a trusted elections advisor for existing and new accounts
At the direction of or in partnership with Sales and/or other Hart team members, prepare, manage and deliver technical sales presentations/demonstrations/training explaining the operation of software/hardware products and/or services to prospects and customers, whether virtual or onsite
In partnership with Sales and/or Hart team members and/or independently, work with existing and new accounts to determine product and service needs, emphasizing the company’s product features based on technical knowledge of the product/service capabilities and customer/prospect needs
Work with the Sales Engineer II and/or the broader Sales Team to develop and maintain demonstration databases and materials for virtual and onsite product demonstrations (hardware and software)
Operate as the technical sales point of contact for assigned accounts
Develop and maintain long‑term relationships with accounts
In partnership with the broader Sales Team, be responsible for various sized accounts and assist in selecting/determining appropriate products/services based on customer/prospect needs
In partnership with the broader Sales Team, evaluate and target existing and new account customer opportunities within the marketplace
Proactively communicate customer needs to other Sales team members and the broader organization as and when required
In partnership with Sales team members, identify potential sales opportunity risks and develop/implement alternative solutions to minimize impact and control deviations
Work with Sales and other Hart departments to drive revenue and increase customer satisfaction and customer retention
Participate in national and/or regional tradeshows, conferences and other customer facing key events
Other duties as assigned
Abilities
Understand and stay current on the full range of company products and services
Ability to identify how company products and services align with customer needs
Ability to prioritize and manage tasks
Understand and stay current on elections industry trends and the competitive landscape
Exceptional presentation and written communication skills demonstrated by a track record of effectively communicating complex information to a wide variety of audiences, including decision makers, influencers, technical and administrative personnel
Professional presence and maturity, discipline, and positive outlook with a proven ability to interact with cross functional influencers and decision makers
Ability to connect with and influence people of all backgrounds
Willingness to travel across the U.S. as determined by the Sales team and/or other Hart team members, sometimes with little to no notice (~up to 70%)
Qualified candidates for this position are/have
Located in Austin or immediate area
Highly self‑motivated and driven
Shows initiative – in partnership with the Sales team, engages in proactive behavior and looks for opportunities across prospect and customer base
Very adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus
Exceptional collaboration, communication, and interpersonal skills
Strong organizational and follow‑up skills
Proficient in core Microsoft Office applications
Ability to work in a team environment and independently
High energy and enthusiasm
Ability to lift/load/unload and carry up to 50 lbs or more
Ability to prepare/arrange/setup/organize technical equipment, including hardware/software and other products
Experience using CRM software (Salesforce) and the ability to quickly learn additional productivity tools (e.g. marketing automation)
Education/Experience
Minimum 2 years of technical sales experience
Minimum 5 years of election industry experience, including knowledge of EAC and State/County testing standards and certification
Direct work experience with Government agencies and programs
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