Job Title:
Customer Engagement Specialist (Remote – Colorado/Wyoming) Location:
Remote (Candidates must reside in Colorado or Wyoming; Denver region preferred) Employment Type:
Full-Time Salary Range:
$70,000 – $80,000 annually (base pay) Travel Required:
0% Relocation Assistance:
Not offered Pay Transparency Statement
The posted salary range represents the expected base compensation for this role. Actual compensation may vary based on qualifications, experience, geographic location, and internal equity. Position Overview
The Customer Engagement Specialist (CES) is a front-line, outbound sales professional responsible for initiating high-volume outreach to new prospects and re-engaging existing customers. This role serves as a critical pipeline driver for the sales organization by identifying, qualifying, and routing high-quality sales opportunities to Aesthetic Consultants and Executive Aesthetic Consultants. This position does not close sales. Success is measured by the ability to generate interest, qualify opportunities, and ensure a clean, timely handoff to the closing sales team. Key Responsibilities
Conduct high-volume outbound cold calls to physicians, Medspas, and aesthetic practices Re-engage existing customers to identify expansion, upgrade, or replacement opportunities Introduce the company’s aesthetic technology portfolio at a high level Confidently navigate gatekeepers and engage decision-makers Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) Accurately document call outcomes and opportunity details in Salesforce or designated CRM Submit fully qualified leads with complete notes to assigned sales consultants Ensure timely, clean handoffs to support strong conversion rates Pipeline & Activity Management
Maintain consistent outbound activity aligned with performance expectations Track follow-up cadence to ensure no opportunities are missed Collaborate with sales leadership to refine messaging, targeting, and qualification standards Qualifications
Required / Preferred Bachelor’s degree preferred or equivalent professional experience 1–3 years of experience in sales, inside sales, customer engagement, or call center roles Medical device, technology, or B2B sales experience preferred Strong communication and interpersonal skills Self-motivated, goal-oriented, and resilient in a high-volume outbound environment Strong organizational and time-management skills Experience using Salesforce or similar CRM platforms preferred Interest in or passion for the aesthetics industry 401(k) with company contribution Paid time off and parental leave Work-life balance with a supportive, family-oriented culture Ongoing professional development and growth opportunities Equal Employment Opportunity (EEO) Statement
We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status in accordance with applicable laws. Americans with Disabilities Act (ADA) Statement
We are committed to providing reasonable accommodations to individuals with disabilities. If you need assistance or accommodation during the application or interview process, please notify our recruiting team. Veterans & Military Spouse Acknowledgment
We proudly support the employment of veterans and military spouses and strongly encourage qualified veterans to apply. Military experience will be considered relevant professional experience.
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Customer Engagement Specialist (Remote – Colorado/Wyoming) Location:
Remote (Candidates must reside in Colorado or Wyoming; Denver region preferred) Employment Type:
Full-Time Salary Range:
$70,000 – $80,000 annually (base pay) Travel Required:
0% Relocation Assistance:
Not offered Pay Transparency Statement
The posted salary range represents the expected base compensation for this role. Actual compensation may vary based on qualifications, experience, geographic location, and internal equity. Position Overview
The Customer Engagement Specialist (CES) is a front-line, outbound sales professional responsible for initiating high-volume outreach to new prospects and re-engaging existing customers. This role serves as a critical pipeline driver for the sales organization by identifying, qualifying, and routing high-quality sales opportunities to Aesthetic Consultants and Executive Aesthetic Consultants. This position does not close sales. Success is measured by the ability to generate interest, qualify opportunities, and ensure a clean, timely handoff to the closing sales team. Key Responsibilities
Conduct high-volume outbound cold calls to physicians, Medspas, and aesthetic practices Re-engage existing customers to identify expansion, upgrade, or replacement opportunities Introduce the company’s aesthetic technology portfolio at a high level Confidently navigate gatekeepers and engage decision-makers Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) Accurately document call outcomes and opportunity details in Salesforce or designated CRM Submit fully qualified leads with complete notes to assigned sales consultants Ensure timely, clean handoffs to support strong conversion rates Pipeline & Activity Management
Maintain consistent outbound activity aligned with performance expectations Track follow-up cadence to ensure no opportunities are missed Collaborate with sales leadership to refine messaging, targeting, and qualification standards Qualifications
Required / Preferred Bachelor’s degree preferred or equivalent professional experience 1–3 years of experience in sales, inside sales, customer engagement, or call center roles Medical device, technology, or B2B sales experience preferred Strong communication and interpersonal skills Self-motivated, goal-oriented, and resilient in a high-volume outbound environment Strong organizational and time-management skills Experience using Salesforce or similar CRM platforms preferred Interest in or passion for the aesthetics industry 401(k) with company contribution Paid time off and parental leave Work-life balance with a supportive, family-oriented culture Ongoing professional development and growth opportunities Equal Employment Opportunity (EEO) Statement
We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status in accordance with applicable laws. Americans with Disabilities Act (ADA) Statement
We are committed to providing reasonable accommodations to individuals with disabilities. If you need assistance or accommodation during the application or interview process, please notify our recruiting team. Veterans & Military Spouse Acknowledgment
We proudly support the employment of veterans and military spouses and strongly encourage qualified veterans to apply. Military experience will be considered relevant professional experience.
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