Business Relationship Manager (Remote)
CareFirst BlueCross BlueShield, Reston, Virginia, United States, 22090
Overview
The IT Business Relationship Manager is a senior level, highly adaptable and versatile individual contributor who will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This role serves as a liaison for activities driven by the business to support process efficiencies, create operational scale, enable technology enhancements, and proactively support strategic and product development initiatives. The BRM works with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and the IT roadmap.
Essential Functions
Ensure delivery of technology value to the business by nurturing high level long term relationships, sensing business ideas, and promoting the value of IT in delivering business solutions.
Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered.
Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.
Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards.
Continual improvement of the BRM Team's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles.
Report on ideas and inflight Business Relationship Management initiatives to management.
Supervisory Responsibility This position has no direct reports, however, may informally lead teams in a matrix environment.
Qualifications
Education Level:
Bachelor’s Degree in Information Technology, Engineering, Business or related field. If not a bachelor’s degree, an additional 4 years of relevant work experience is required.
Experience:
10 years progressive experience including business/system analysis, program/project management, or related advisory or delivery experience with demonstrated delivery of complex initiatives in matrix and cross functional environments.
Preferred Qualifications:
3+ years of prior consulting or professional services experience.
Knowledge, Skills and Abilities (KSAs)
Understands business goals and priorities.
Maintains excellent knowledge of how the business functions.
Follows evolving market, industry and consumer trends.
Builds relationships at all levels in the organization up to and including executive leadership.
Technology generalist, demonstrating mastery in specialized areas.
Can scan and understand technology trends and major vendors to support business capabilities.
Identifies business implications of new technologies.
Effective communication of complex ideas both verbal and written.
Exceptional facilitation and organizational skills.
Excellent relationship management skills.
Significant experience with MS Office (Excel, PowerPoint, Word).
Strong analytic skills utilizing tools such as Power BI, Excel, etc.
Licenses / Certifications Certified Business Relationship Manager – CBRM Preferred.
Salary Range $113,120 – $202,202
Travel Requirements Estimate: 20% Client Meetings.
Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
How to Apply Please visit our website to apply: www.carefirst.com/careers
Additional Information Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. Hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Must be eligible to work in the U.S. without Sponsorship.
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Essential Functions
Ensure delivery of technology value to the business by nurturing high level long term relationships, sensing business ideas, and promoting the value of IT in delivering business solutions.
Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered.
Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.
Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards.
Continual improvement of the BRM Team's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles.
Report on ideas and inflight Business Relationship Management initiatives to management.
Supervisory Responsibility This position has no direct reports, however, may informally lead teams in a matrix environment.
Qualifications
Education Level:
Bachelor’s Degree in Information Technology, Engineering, Business or related field. If not a bachelor’s degree, an additional 4 years of relevant work experience is required.
Experience:
10 years progressive experience including business/system analysis, program/project management, or related advisory or delivery experience with demonstrated delivery of complex initiatives in matrix and cross functional environments.
Preferred Qualifications:
3+ years of prior consulting or professional services experience.
Knowledge, Skills and Abilities (KSAs)
Understands business goals and priorities.
Maintains excellent knowledge of how the business functions.
Follows evolving market, industry and consumer trends.
Builds relationships at all levels in the organization up to and including executive leadership.
Technology generalist, demonstrating mastery in specialized areas.
Can scan and understand technology trends and major vendors to support business capabilities.
Identifies business implications of new technologies.
Effective communication of complex ideas both verbal and written.
Exceptional facilitation and organizational skills.
Excellent relationship management skills.
Significant experience with MS Office (Excel, PowerPoint, Word).
Strong analytic skills utilizing tools such as Power BI, Excel, etc.
Licenses / Certifications Certified Business Relationship Manager – CBRM Preferred.
Salary Range $113,120 – $202,202
Travel Requirements Estimate: 20% Client Meetings.
Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
How to Apply Please visit our website to apply: www.carefirst.com/careers
Additional Information Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. Hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Must be eligible to work in the U.S. without Sponsorship.
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