BDC Sales Coordinator
Kuni Lexus of Greenwood Village, Cary, North Carolina, United States, 27518
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
As a Sales Coordinator, you’ll be the first point of contact for potential vehicle buyers. Your job is to create exceptional customer experiences by communicating effectively via phone, email, and text to set appointments for our dealerships. Your work will directly contribute to our sales team's success by generating high-quality appointments and building strong relationships with future customers.
Key Responsibilities
Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 – 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.
Qualifications
High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.
Preferred Qualifications
Sales Experience
Proficient with Microsoft
Automotive Experience
Compensation: $18/hour + Monthly bonus opportunities.
Schedule: Our operating hours are 8:30 AM to 9:00 PM, Monday through Sunday. You will be assigned an 8‑hour shift within these hours, Monday through Friday, with weekend shifts assigned based on business needs.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
Benefits Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay
We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $16.24 – $21.52 USD per hour.
Artificial Intelligence Statement We Recognize That Applicants For Positions At Any Organization May View AI Tools For Tasks Such As Drafting a Resume Or Cover Letter, Provided The Information Is Accurate And Truthful. However, Applicants Should Not Use AI Tools To:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience.
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment And Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
As a Sales Coordinator, you’ll be the first point of contact for potential vehicle buyers. Your job is to create exceptional customer experiences by communicating effectively via phone, email, and text to set appointments for our dealerships. Your work will directly contribute to our sales team's success by generating high-quality appointments and building strong relationships with future customers.
Key Responsibilities
Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 – 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.
Qualifications
High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.
Preferred Qualifications
Sales Experience
Proficient with Microsoft
Automotive Experience
Compensation: $18/hour + Monthly bonus opportunities.
Schedule: Our operating hours are 8:30 AM to 9:00 PM, Monday through Sunday. You will be assigned an 8‑hour shift within these hours, Monday through Friday, with weekend shifts assigned based on business needs.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
Benefits Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay
We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $16.24 – $21.52 USD per hour.
Artificial Intelligence Statement We Recognize That Applicants For Positions At Any Organization May View AI Tools For Tasks Such As Drafting a Resume Or Cover Letter, Provided The Information Is Accurate And Truthful. However, Applicants Should Not Use AI Tools To:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience.
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment And Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr