Customer Service Representative HVAC Sales
Mesa Energy Systems, Irvine, California, United States, 92713
We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.
Job Summary The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base which will be accomplished by evaluating our performance in communication documentation thoroughness site surveys technician performance timeliness and sense of value.
Essential Duties & Responsibilities
Gain insight into our service performance
Document with accuracy customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings customer opinions pictures and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.
Qualifications
Bachelors degree is preferred
2 years Customer Service experience required
Advanced MS Word Excel Outlook and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor
The ability to solve problems and act with appropriate urgency
Must have a valid drivers license
Equal Opportunity Employer As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy Please review our affirmative action policy.
Notice to Prospective Employees There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.
Geographic Disclosure Compensation Range:
$26 - $30 per hour
Benefits:
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and employee assistance program.
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Job Summary The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base which will be accomplished by evaluating our performance in communication documentation thoroughness site surveys technician performance timeliness and sense of value.
Essential Duties & Responsibilities
Gain insight into our service performance
Document with accuracy customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings customer opinions pictures and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.
Qualifications
Bachelors degree is preferred
2 years Customer Service experience required
Advanced MS Word Excel Outlook and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor
The ability to solve problems and act with appropriate urgency
Must have a valid drivers license
Equal Opportunity Employer As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy Please review our affirmative action policy.
Notice to Prospective Employees There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.
Geographic Disclosure Compensation Range:
$26 - $30 per hour
Benefits:
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and employee assistance program.
#J-18808-Ljbffr