About the Role
We are seeking a
Senior Account Manager
to own and grow a portfolio of existing customer accounts. This is a
relationship-first role
designed for a seasoned professional who thrives on trust-building, strategic account planning, and expanding footprint within complex organizations.
You will act as a
trusted advisor
to clients—deeply understanding their business goals, identifying expansion opportunities, and ensuring long-term partnership and value delivery.
This role is ideal for someone who enjoys
growing accounts, not hunting logos , and who can operate comfortably with executive stakeholders.
Key Responsibilities Account Ownership & Growth
Own a portfolio of existing customer accounts with clear revenue growth targets
Develop and execute account expansion strategies (upsell, cross-sell, renewals)
Identify whitespace opportunities across departments, regions, and use cases
Drive multi-year account plans and forecast growth accurately
Client Relationship Management
Build strong, long-term relationships with decision-makers and influencers
Serve as the primary point of contact for senior client stakeholders
Lead regular business reviews, roadmap discussions, and success planning
Proactively manage risks, escalations, and customer satisfaction
Strategic Collaboration
Partner closely with delivery, product, and leadership teams to ensure success
Translate customer needs into clear internal action plans
Advocate for customer priorities while aligning with company strategy
Revenue & Performance
Consistently meet or exceed account growth and retention goals
Maintain accurate CRM data, pipeline tracking, and forecasting
Contribute insights to leadership on market trends and customer needs
Required Qualifications
5+ years of experience in
Account Management, Customer Success, or Client Services
Proven success growing revenue within
existing accounts
Strong executive-level communication and relationship-building skills
Experience managing complex, multi-stakeholder accounts
Comfortable operating autonomously and owning outcomes
Based in the
Sacramento or Austin
with ability to travel
Preferred Qualifications
Background in
technology, SaaS, IT services, or enterprise solutions
Experience working with mid-market or enterprise customers
Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
Strategic mindset with a consultative selling approach
What Success Looks Like in This Role
Accounts expand year over year through trust and value delivery
Customers view you as a long-term partner—not just a vendor
Strong retention, high satisfaction, and growing deal sizes
Clear visibility into account health and future opportunities
Performance-based commission or bonus
Health benefits and paid time off
Flexible work environment
Opportunity to play a key role in a growing organization
#J-18808-Ljbffr
Senior Account Manager
to own and grow a portfolio of existing customer accounts. This is a
relationship-first role
designed for a seasoned professional who thrives on trust-building, strategic account planning, and expanding footprint within complex organizations.
You will act as a
trusted advisor
to clients—deeply understanding their business goals, identifying expansion opportunities, and ensuring long-term partnership and value delivery.
This role is ideal for someone who enjoys
growing accounts, not hunting logos , and who can operate comfortably with executive stakeholders.
Key Responsibilities Account Ownership & Growth
Own a portfolio of existing customer accounts with clear revenue growth targets
Develop and execute account expansion strategies (upsell, cross-sell, renewals)
Identify whitespace opportunities across departments, regions, and use cases
Drive multi-year account plans and forecast growth accurately
Client Relationship Management
Build strong, long-term relationships with decision-makers and influencers
Serve as the primary point of contact for senior client stakeholders
Lead regular business reviews, roadmap discussions, and success planning
Proactively manage risks, escalations, and customer satisfaction
Strategic Collaboration
Partner closely with delivery, product, and leadership teams to ensure success
Translate customer needs into clear internal action plans
Advocate for customer priorities while aligning with company strategy
Revenue & Performance
Consistently meet or exceed account growth and retention goals
Maintain accurate CRM data, pipeline tracking, and forecasting
Contribute insights to leadership on market trends and customer needs
Required Qualifications
5+ years of experience in
Account Management, Customer Success, or Client Services
Proven success growing revenue within
existing accounts
Strong executive-level communication and relationship-building skills
Experience managing complex, multi-stakeholder accounts
Comfortable operating autonomously and owning outcomes
Based in the
Sacramento or Austin
with ability to travel
Preferred Qualifications
Background in
technology, SaaS, IT services, or enterprise solutions
Experience working with mid-market or enterprise customers
Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
Strategic mindset with a consultative selling approach
What Success Looks Like in This Role
Accounts expand year over year through trust and value delivery
Customers view you as a long-term partner—not just a vendor
Strong retention, high satisfaction, and growing deal sizes
Clear visibility into account health and future opportunities
Performance-based commission or bonus
Health benefits and paid time off
Flexible work environment
Opportunity to play a key role in a growing organization
#J-18808-Ljbffr