Overview
Overview and experience at Ulta Beauty emphasize energy, passion, and excitement in creating exhilarating buying experiences for beauty enthusiasts. Ulta Beauty offers a place of purpose, where voices are heard, contributions are valued, and growth opportunities abound. This position supports Ulta Beauty’s mission, vision, and values and aims to transform the world of beauty—one shade, one lash, one cut at a time.
The Sales Manager (SM) is responsible for leading a high-performing team that delivers top-line sales growth across all categories, excluding boutiques. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for sales, service, and operational processes, including guest experience and Net Promoter Score (NPS). The role emphasizes performance, people, and process, requiring drive for results, passion for the beauty industry, extensive product knowledge, and the ability to lead, influence, and develop the team.
General Summary & Scope The Sales Manager is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team. The SM drives business performance through a focus on guest service, associate training, and adherence to standard operating procedures and compliance standards.
Principal Duties & Responsibilities (*Essential Job Functions)
The SM demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties and responsibilities (as well as other duties as assigned):
Performance
Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set for the store.
Drive profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
Leverage store forecast and payroll budgets to support scheduling needs and communicate with the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time within budget.
Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and meet sales and payroll goals.
Review, analyze, and respond to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and timely.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Stay informed about new and existing industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the SM and hold store associates accountable to the Ulta Beauty attendance policy.
People
Attract, hire, and retain a diverse team of top talent, addressing staffing needs and open positions for the store.
Build a highly engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that inspires growth and engagement of associates.
Support associate development, including training, competency-based feedback, coaching, performance reviews, succession planning, and development plans to drive sales performance.
Participate in ongoing training, including brand and category education, to enable continuous development and drive sales performance.
Ensure direct reports regularly participate in ongoing training to enable continuous development and drive sales performance.
Establish professional brand partner relationships to collaboratively achieve sales and service goals.
Model a culture of teamwork and guest services excellence while providing direction and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, coaching, and delivering a friendly guest experience to drive results across APGs metrics.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
Adhere to and enforce Ulta Beauty’s dress code.
Use scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts to ensure accurate schedules and reporting.
Use task management tools to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all standards and procedures are met, including safety, inventory control, cash management, and loss prevention.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution.
Utilize company programs and resources to drive store improvements.
Regularly communicate with field leadership on trends, events, challenges, merchandise needs, and competitive landscape.
Job Qualifications Education
Bachelor’s degree is preferred
Experience
2-3+ years of fast-paced retail management or relevant work experience
Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Retail management: monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives
Leadership management: attracting, developing, and motivating top talent; adapting to change; leading and influencing a team
Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
Working Conditions
Continuous mobility throughout the store during shift, including twisting
Frequent bending, pulling, pushing, stooping, reaching, and twisting
Frequent lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.
About Ulta Beauty At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer with more than 25,000 products from approximately 500 brands and offers a full-service salon in every store. We will consider all qualified applicants, including those with arrest or conviction records, consistent with applicable state and local laws and local fair chance initiatives.
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The Sales Manager (SM) is responsible for leading a high-performing team that delivers top-line sales growth across all categories, excluding boutiques. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for sales, service, and operational processes, including guest experience and Net Promoter Score (NPS). The role emphasizes performance, people, and process, requiring drive for results, passion for the beauty industry, extensive product knowledge, and the ability to lead, influence, and develop the team.
General Summary & Scope The Sales Manager is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team. The SM drives business performance through a focus on guest service, associate training, and adherence to standard operating procedures and compliance standards.
Principal Duties & Responsibilities (*Essential Job Functions)
The SM demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties and responsibilities (as well as other duties as assigned):
Performance
Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set for the store.
Drive profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
Leverage store forecast and payroll budgets to support scheduling needs and communicate with the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time within budget.
Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and meet sales and payroll goals.
Review, analyze, and respond to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and timely.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Stay informed about new and existing industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the SM and hold store associates accountable to the Ulta Beauty attendance policy.
People
Attract, hire, and retain a diverse team of top talent, addressing staffing needs and open positions for the store.
Build a highly engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that inspires growth and engagement of associates.
Support associate development, including training, competency-based feedback, coaching, performance reviews, succession planning, and development plans to drive sales performance.
Participate in ongoing training, including brand and category education, to enable continuous development and drive sales performance.
Ensure direct reports regularly participate in ongoing training to enable continuous development and drive sales performance.
Establish professional brand partner relationships to collaboratively achieve sales and service goals.
Model a culture of teamwork and guest services excellence while providing direction and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, coaching, and delivering a friendly guest experience to drive results across APGs metrics.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
Adhere to and enforce Ulta Beauty’s dress code.
Use scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts to ensure accurate schedules and reporting.
Use task management tools to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all standards and procedures are met, including safety, inventory control, cash management, and loss prevention.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution.
Utilize company programs and resources to drive store improvements.
Regularly communicate with field leadership on trends, events, challenges, merchandise needs, and competitive landscape.
Job Qualifications Education
Bachelor’s degree is preferred
Experience
2-3+ years of fast-paced retail management or relevant work experience
Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Retail management: monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives
Leadership management: attracting, developing, and motivating top talent; adapting to change; leading and influencing a team
Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
Working Conditions
Continuous mobility throughout the store during shift, including twisting
Frequent bending, pulling, pushing, stooping, reaching, and twisting
Frequent lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.
About Ulta Beauty At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer with more than 25,000 products from approximately 500 brands and offers a full-service salon in every store. We will consider all qualified applicants, including those with arrest or conviction records, consistent with applicable state and local laws and local fair chance initiatives.
#J-18808-Ljbffr