Customer Service Consultant
First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. Responsibilities: Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product Quickly and effectively find creative ways to meet customer's needs Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives Recommend products and provide service to customers, based on customer's specific needs Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues Meet customers to demonstrate and explain features of products; and instruct customers in use of products Prepare and present quotations to meet customer needs Accurately enter customer sales orders onto the... First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver's license and a driving record which meets underwriting standards.
First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. Responsibilities: Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product Quickly and effectively find creative ways to meet customer's needs Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives Recommend products and provide service to customers, based on customer's specific needs Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues Meet customers to demonstrate and explain features of products; and instruct customers in use of products Prepare and present quotations to meet customer needs Accurately enter customer sales orders onto the... First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC's fidelity bond insurance carrier, and have a valid driver's license and a driving record which meets underwriting standards.