Customer Service Representative II
The Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts. The Customer Service Representative II duties include but are not limited to the following: Use standard problem-solving techniques to provide general information and customer assistance for quality service. Research, analyze, and resolve standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc. Prepare documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and reports on customer assistance including state mandated electronic systems. May collect and balance daily revenue from sale of permits, receipts or fees. May create work orders and project numbers. May contact other companies to release services on completed projects. Working conditions for the position are physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. This is a Fleet Management Department Position at the Tier I Level. Minimum requirements for the position include: Educational requirements: Requires a high school diploma or a GED. Experience requirements: Two years of administrative or customer service-related experience is required. Substitution: An Associate's degree may be substituted for up to two years of the experience requirement. License requirements: N/A Preferences for the position include: Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 13 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account
The Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts. The Customer Service Representative II duties include but are not limited to the following: Use standard problem-solving techniques to provide general information and customer assistance for quality service. Research, analyze, and resolve standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc. Prepare documentation to adjust customer accounts while maintaining security and confidentiality. Maintains and monitors various records and reports on customer assistance including state mandated electronic systems. May collect and balance daily revenue from sale of permits, receipts or fees. May create work orders and project numbers. May contact other companies to release services on completed projects. Working conditions for the position are physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. This is a Fleet Management Department Position at the Tier I Level. Minimum requirements for the position include: Educational requirements: Requires a high school diploma or a GED. Experience requirements: Two years of administrative or customer service-related experience is required. Substitution: An Associate's degree may be substituted for up to two years of the experience requirement. License requirements: N/A Preferences for the position include: Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 13 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account