Call Center - Collections Representative (Bilingual: Spanish)
Exploria Resorts, Clermont, Florida, United States, 34715
Call Center - Collections Representative (Bilingual: Spanish)
We're hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessaryAny call center experience is a great start, and we are willing to train the right candidate who wants to succeed! Position: Call Center - Collections Specialist (Bilingual: Spanish) Compensation: Starting at $15/Hour + Monthly Incentives and Bonuses!! Hours/Shift: Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) Every other Saturday (If you work on Saturday your day off will be during the week). Sundays: Off *Subject to change based on business needs Responsibilities: Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing. Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues. Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA. Update Account Information: Learn to update and manage owner account information in our system accurately. Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively. Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection. Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service. Qualifications and Skills: Prior Call Center experience is a plus Bilingual in English and Spanish Ability to sit and work on a computer screen all day Able to show up on time every day - attendance is integral in this role Comfortable being on the phones and handling sensitive information No lifting required over 50 pounds. Strong communication skills and attention to detail. Willingness to learn basic debt collection regulations and timeshare HOA procedures. Sign up to join our mailing list and hear about future opportunities: Exploria Resorts Recruitment Form
We're hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessaryAny call center experience is a great start, and we are willing to train the right candidate who wants to succeed! Position: Call Center - Collections Specialist (Bilingual: Spanish) Compensation: Starting at $15/Hour + Monthly Incentives and Bonuses!! Hours/Shift: Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) Every other Saturday (If you work on Saturday your day off will be during the week). Sundays: Off *Subject to change based on business needs Responsibilities: Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing. Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues. Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA. Update Account Information: Learn to update and manage owner account information in our system accurately. Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively. Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection. Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service. Qualifications and Skills: Prior Call Center experience is a plus Bilingual in English and Spanish Ability to sit and work on a computer screen all day Able to show up on time every day - attendance is integral in this role Comfortable being on the phones and handling sensitive information No lifting required over 50 pounds. Strong communication skills and attention to detail. Willingness to learn basic debt collection regulations and timeshare HOA procedures. Sign up to join our mailing list and hear about future opportunities: Exploria Resorts Recruitment Form