Customer Service Representative
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Responsibilities: Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems. Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction. Accurately process orders and perform data entry tasks to maintain up-to-date and precise records. Ensure the accuracy of outgoing orders, verifying all details before final submission. Operate as an integral part of the office support staff, assisting with various administrative tasks. Scan, file, and upload documents to maintain organized and accessible records. Order and manage office supplies to ensure the office runs smoothly. Assist with scheduling appointments and managing calendars to optimize efficiency. Essential Skills: Strong attention to detail and accuracy. Excellent organizational and multitasking skills. Proficient in data entry and office software. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite. Additional Skills & Qualifications: Customer service experience. Experience in customer support. Proficiency in MS Excel. Experience with purchase orders. Work Environment: The position requires working in an office environment where standard office equipment and software such as Microsoft Office Suite are used. The role involves typical office hours with a focus on teamwork, accuracy, and efficiency in service delivery. Job Type & Location: This is a Contract to Hire position based out of Ponchatoula, LA 70454. Pay and Benefits: The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Ponchatoula, LA 70454. Application Deadline: This position is anticipated to close on Feb 17, 2026.
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Responsibilities: Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems. Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction. Accurately process orders and perform data entry tasks to maintain up-to-date and precise records. Ensure the accuracy of outgoing orders, verifying all details before final submission. Operate as an integral part of the office support staff, assisting with various administrative tasks. Scan, file, and upload documents to maintain organized and accessible records. Order and manage office supplies to ensure the office runs smoothly. Assist with scheduling appointments and managing calendars to optimize efficiency. Essential Skills: Strong attention to detail and accuracy. Excellent organizational and multitasking skills. Proficient in data entry and office software. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite. Additional Skills & Qualifications: Customer service experience. Experience in customer support. Proficiency in MS Excel. Experience with purchase orders. Work Environment: The position requires working in an office environment where standard office equipment and software such as Microsoft Office Suite are used. The role involves typical office hours with a focus on teamwork, accuracy, and efficiency in service delivery. Job Type & Location: This is a Contract to Hire position based out of Ponchatoula, LA 70454. Pay and Benefits: The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Ponchatoula, LA 70454. Application Deadline: This position is anticipated to close on Feb 17, 2026.