Business Development Center Representative
Reports To: BDC Manager Job Description (Key Responsibilities): Answer incoming calls and schedule service/sales appointments off those calls. Log all customer attempts and comments into Vin Solutions and schedule follow up calls. Confirm scheduled appointments. Answer and assist in answering online chat request daily. Respond to customer service inquiries by inbound calls, outbound call, emails, text and chat. Re-schedule "no show" customer appointments. Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications. Understand the terminology of the automobile business and keep abreast of technology changes. Understand the manufacturers requirements and policies for assigned brands. Understands and follow all work rules and procedures and follows lawful directions from Supervisors and Managers. Follow-up with sales department to find out about appointment and the outcome. Purify and update customer's changes in database. Vehicles Driven or Moved as Part of the Job: Moving new or used vehicles for customers New and used car repositioning on internet sales lot as required. Demonstrating new or used vehicles to potential customers. Other driving as assigned Types of Equipment/Machinery Used on the Job: Phones Computers Adding Machine Fax Machine Calculators Photocopy or scanning machines Types of Tools Used on the Job: Pencils Pens Erasers Scissors Rulers Staplers Physical Demands: Standing: Intermittent, not to equal more than 15% of the working day. Walking: Intermittent, not to equal more than 15% of the working day. Sitting: Intermittent, not to equal more than 60% of the working day. Stooping (bending at the waist), kneeling (at knees) and crouching (at knee and waist): Infrequent activity, not equal to or more than 10% of the working day. Lifting: Maximum of 20 lbs. Carrying: Maximum of 20 lbs. Climbing and balancing Crawling Twisting or turning of trunk Reaching Handling: office tools and equipment Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environmental Exposure (outside and Inside): Weather Conditions Dust Fumes Mist Gases Odors Hazards: Noise and vibration, Electrical air tools, machinery and various repair and diagnostic equipment and automobile engines. Benefits: Employees (and their families) are eligible for medical, dental, vision, short/long term disability and basic life/AD&D insurance after 60 days of employment. Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental and vision insurance for employees. Employees pay the additional cost for dependents and any voluntary elections. Employees can enroll in company's 401k plan after one year of service. Employees will accrual one-hour personal time off for every 30 hours worked. Pay: $21.00-22.00/hr
Reports To: BDC Manager Job Description (Key Responsibilities): Answer incoming calls and schedule service/sales appointments off those calls. Log all customer attempts and comments into Vin Solutions and schedule follow up calls. Confirm scheduled appointments. Answer and assist in answering online chat request daily. Respond to customer service inquiries by inbound calls, outbound call, emails, text and chat. Re-schedule "no show" customer appointments. Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications. Understand the terminology of the automobile business and keep abreast of technology changes. Understand the manufacturers requirements and policies for assigned brands. Understands and follow all work rules and procedures and follows lawful directions from Supervisors and Managers. Follow-up with sales department to find out about appointment and the outcome. Purify and update customer's changes in database. Vehicles Driven or Moved as Part of the Job: Moving new or used vehicles for customers New and used car repositioning on internet sales lot as required. Demonstrating new or used vehicles to potential customers. Other driving as assigned Types of Equipment/Machinery Used on the Job: Phones Computers Adding Machine Fax Machine Calculators Photocopy or scanning machines Types of Tools Used on the Job: Pencils Pens Erasers Scissors Rulers Staplers Physical Demands: Standing: Intermittent, not to equal more than 15% of the working day. Walking: Intermittent, not to equal more than 15% of the working day. Sitting: Intermittent, not to equal more than 60% of the working day. Stooping (bending at the waist), kneeling (at knees) and crouching (at knee and waist): Infrequent activity, not equal to or more than 10% of the working day. Lifting: Maximum of 20 lbs. Carrying: Maximum of 20 lbs. Climbing and balancing Crawling Twisting or turning of trunk Reaching Handling: office tools and equipment Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environmental Exposure (outside and Inside): Weather Conditions Dust Fumes Mist Gases Odors Hazards: Noise and vibration, Electrical air tools, machinery and various repair and diagnostic equipment and automobile engines. Benefits: Employees (and their families) are eligible for medical, dental, vision, short/long term disability and basic life/AD&D insurance after 60 days of employment. Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental and vision insurance for employees. Employees pay the additional cost for dependents and any voluntary elections. Employees can enroll in company's 401k plan after one year of service. Employees will accrual one-hour personal time off for every 30 hours worked. Pay: $21.00-22.00/hr