Customer Service Representative
Wisconsin Staffing, Waukesha, Wisconsin, United States, 53188
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills. Responsibilities: Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns. Process customer orders accurately while maintaining attention to detail. Collaborate with other team members to ensure seamless communication and customer service delivery. Manage both inbound and outbound calls, addressing customer needs effectively. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers in a clear and concise manner. Resolve complaints and escalate issues when necessary to ensure customer satisfaction. Prioritize tasks to meet performance metrics and deadlines. Continuously improve knowledge of company policies and procedures to enhance service quality. Support the team in achieving customer service goals and objectives. Requirements: Previous experience in call center or customer service roles is required. Strong communication skills with the ability to convey information clearly and professionally. Proficiency in handling inbound and outbound calls. Ability to perform accurate order entry and maintain detailed records. Problem-solving skills to address customer concerns effectively. Capability to work both independently and collaboratively in a team environment. Familiarity with customer service software or tools is preferred. High level of organization and ability to multitask under pressure.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills. Responsibilities: Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns. Process customer orders accurately while maintaining attention to detail. Collaborate with other team members to ensure seamless communication and customer service delivery. Manage both inbound and outbound calls, addressing customer needs effectively. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers in a clear and concise manner. Resolve complaints and escalate issues when necessary to ensure customer satisfaction. Prioritize tasks to meet performance metrics and deadlines. Continuously improve knowledge of company policies and procedures to enhance service quality. Support the team in achieving customer service goals and objectives. Requirements: Previous experience in call center or customer service roles is required. Strong communication skills with the ability to convey information clearly and professionally. Proficiency in handling inbound and outbound calls. Ability to perform accurate order entry and maintain detailed records. Problem-solving skills to address customer concerns effectively. Capability to work both independently and collaboratively in a team environment. Familiarity with customer service software or tools is preferred. High level of organization and ability to multitask under pressure.