Customer Account Specialist
Join one of the world's largest manufacturers of float, value-added, and fabricated glass products and solutions. As a Customer Account Specialist, you will be responsible for maintaining strong relationships with our customers, ensuring their needs and expectations are met. Your role will involve supporting customers with their orders, solving problems, and collaborating with our outside sales team to effectively manage accounts. This position offers the chance to work on impactful and exciting projects, driving success for both the company and our customers. Responsibilities Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments. Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters. Anticipate customer needs, identify potential issues, and develop solutions to improve service levels. Troubleshoot and resolve customer service issues. Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery. Partner with the sales team to identify opportunities for improvement throughout the process. Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met. Address customer concerns and escalate where appropriate. Log customer interactions, complaints, and resolutions into the CRM. Additional Skills & Qualifications Customer Service experience Experience adhering to service and delivery deadlines Experience managing competing priorities in a fast-paced environment Experience working in a CRM and ERP Strong communication skills Problem solving skills and the ability to multi-task Time management Bachelor's Degree (Nice to Have) Experience working with Salesforce or INFOR M3 (Nice to Have) Advanced analytical skills (Nice to Have) Job Type & Location This is a Contract to Hire position based out of Auburn Hills, MI. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Auburn Hills, MI. Application Deadline This position is anticipated to close on Feb 24, 2026.
Join one of the world's largest manufacturers of float, value-added, and fabricated glass products and solutions. As a Customer Account Specialist, you will be responsible for maintaining strong relationships with our customers, ensuring their needs and expectations are met. Your role will involve supporting customers with their orders, solving problems, and collaborating with our outside sales team to effectively manage accounts. This position offers the chance to work on impactful and exciting projects, driving success for both the company and our customers. Responsibilities Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments. Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters. Anticipate customer needs, identify potential issues, and develop solutions to improve service levels. Troubleshoot and resolve customer service issues. Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery. Partner with the sales team to identify opportunities for improvement throughout the process. Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met. Address customer concerns and escalate where appropriate. Log customer interactions, complaints, and resolutions into the CRM. Additional Skills & Qualifications Customer Service experience Experience adhering to service and delivery deadlines Experience managing competing priorities in a fast-paced environment Experience working in a CRM and ERP Strong communication skills Problem solving skills and the ability to multi-task Time management Bachelor's Degree (Nice to Have) Experience working with Salesforce or INFOR M3 (Nice to Have) Advanced analytical skills (Nice to Have) Job Type & Location This is a Contract to Hire position based out of Auburn Hills, MI. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Auburn Hills, MI. Application Deadline This position is anticipated to close on Feb 24, 2026.