On-Site Customer Service Representative - Waukegan, IL
Illinois Staffing, Waukegan, Illinois, United States, 60085
Job Posting
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. This role is fully on-site within a hospital facility in Waukegan, IL. Essential Functions: Assists incoming callers with the process of submitting a request for medical records Provide status updates regarding requests Route calls internally to different hospital departments as needed Responsible for Opening and Scanning Incoming Mail Other duties as assigned Qualifications: 1 year prior experience in a medical records department or like setting preferred Minimum of 6 months prior inbound call center experience required Strong technical/computer skills General working knowledge of Microsoft Word & Excel Great communication skills Must be able to multi-task Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly Must be self-motivated, a team player and have proven customer satisfaction skills Understanding of HIPAA Privacy laws and compliance standards Local to Waukegan, IL! Compensation: $18.00/hour Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status,or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. This role is fully on-site within a hospital facility in Waukegan, IL. Essential Functions: Assists incoming callers with the process of submitting a request for medical records Provide status updates regarding requests Route calls internally to different hospital departments as needed Responsible for Opening and Scanning Incoming Mail Other duties as assigned Qualifications: 1 year prior experience in a medical records department or like setting preferred Minimum of 6 months prior inbound call center experience required Strong technical/computer skills General working knowledge of Microsoft Word & Excel Great communication skills Must be able to multi-task Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly Must be self-motivated, a team player and have proven customer satisfaction skills Understanding of HIPAA Privacy laws and compliance standards Local to Waukegan, IL! Compensation: $18.00/hour Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status,or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.