Customer Service Representative
New Jersey Staffing, Bound Brook, New Jersey, United States, 08805
Customer Service Representative
Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you'll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours. Key Responsibilities: Address customer inquiries via phone, email, and other channels in a timely manner Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system Accurately resolve issues including broken product, packaging problems, and order discrepancies Quickly escalate urgent situations as needed, always focused on delivering positive solutions Maintain comprehensive and accurate records within company systems Requirements Qualifications: Strong communication, active listening, and problem-solving skills Demonstrated ability to multitask in a fast-paced environment Flexible team player who is comfortable wearing multiple hats Detail-oriented with strong organizational skills Previous customer service or call center experience preferred
Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you'll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours. Key Responsibilities: Address customer inquiries via phone, email, and other channels in a timely manner Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system Accurately resolve issues including broken product, packaging problems, and order discrepancies Quickly escalate urgent situations as needed, always focused on delivering positive solutions Maintain comprehensive and accurate records within company systems Requirements Qualifications: Strong communication, active listening, and problem-solving skills Demonstrated ability to multitask in a fast-paced environment Flexible team player who is comfortable wearing multiple hats Detail-oriented with strong organizational skills Previous customer service or call center experience preferred