Customer Service Representative
Express Employment Professionals, Fort Myers, Florida, United States, 33916
Job Full Description
Customer Service Representative - Utilities Company
Central Fort Myers, FL | Temp-to-Perm
Express Employment Professionals is partnering with a well-established utilities company in Central Fort Myers to hire a
Customer Service Representative
for a temp-to-perm opportunity. This full-time role offers competitive pay, consistent hours, and a strong pathway to permanent employment with excellent benefits and long-term career growth in a supportive team environment. Key Responsibilities Assist walk-in customers with
new account setup
and service inquiries Handle
high-volume inbound calls
related to billing questions, discrepancies, payments, and account status Utilize
de-escalation techniques
to professionally resolve customer complaints and concerns Process
billing adjustments, collections, and payment arrangements
in accordance with company policies Accept and post payments, issue receipts, and ensure accurate transaction processing Schedule service connections, disconnections, and terminations; create and manage service orders Maintain accurate and up-to-date customer records in internal systems Document detailed notes of all customer interactions, including issues, actions taken, and resolutions Perform daily responsibilities in a
structured call center environment , including sitting for extended periods Schedule & Compensation Hours:
Monday - Friday | 8:00 AM - 5:00 PM Pay: $19.00/hour $19.50/hour for bilingual candidates (English/Spanish)
Status:
Temp-to-perm with long-term career potential Qualifications Prior experience required
in customer service, with emphasis on: Call center environments Billing and payment processing Collections and account resolution Customer de-escalation
Strong verbal and written communication skills Proficiency in
Microsoft Word, Excel, and Outlook Ability to handle repetitive tasks with accuracy, attention to detail, and efficiency High school diploma or equivalent experience required Benefits Upon Permanent Hire Medical, dental, and vision insurance (employer pays a high percentage) Two (2) weeks paid time off Paid holidays 401(k) with company match Life insurance and short- & long-term disability Stable, inclusive, and supportive work environment
Fort Myers (Northeast Corridor), FL 1518 7370 College Parkway Suite 304 Fort Myers, FL 33907
Customer Service Representative - Utilities Company
Central Fort Myers, FL | Temp-to-Perm
Express Employment Professionals is partnering with a well-established utilities company in Central Fort Myers to hire a
Customer Service Representative
for a temp-to-perm opportunity. This full-time role offers competitive pay, consistent hours, and a strong pathway to permanent employment with excellent benefits and long-term career growth in a supportive team environment. Key Responsibilities Assist walk-in customers with
new account setup
and service inquiries Handle
high-volume inbound calls
related to billing questions, discrepancies, payments, and account status Utilize
de-escalation techniques
to professionally resolve customer complaints and concerns Process
billing adjustments, collections, and payment arrangements
in accordance with company policies Accept and post payments, issue receipts, and ensure accurate transaction processing Schedule service connections, disconnections, and terminations; create and manage service orders Maintain accurate and up-to-date customer records in internal systems Document detailed notes of all customer interactions, including issues, actions taken, and resolutions Perform daily responsibilities in a
structured call center environment , including sitting for extended periods Schedule & Compensation Hours:
Monday - Friday | 8:00 AM - 5:00 PM Pay: $19.00/hour $19.50/hour for bilingual candidates (English/Spanish)
Status:
Temp-to-perm with long-term career potential Qualifications Prior experience required
in customer service, with emphasis on: Call center environments Billing and payment processing Collections and account resolution Customer de-escalation
Strong verbal and written communication skills Proficiency in
Microsoft Word, Excel, and Outlook Ability to handle repetitive tasks with accuracy, attention to detail, and efficiency High school diploma or equivalent experience required Benefits Upon Permanent Hire Medical, dental, and vision insurance (employer pays a high percentage) Two (2) weeks paid time off Paid holidays 401(k) with company match Life insurance and short- & long-term disability Stable, inclusive, and supportive work environment
Fort Myers (Northeast Corridor), FL 1518 7370 College Parkway Suite 304 Fort Myers, FL 33907