Customer Service Representative
Company: Arrow Engine Company Primary Location: 2301 E. Independence, Tulsa, OK 74110 USA Employment Type: Hourly | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities
This position requires a dependable individual who will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties: Essential Duties and Responsibilities
Include the following. Other duties may be assigned to meet business needs. Talk with customers by phone concerning orders, returns, shipments and products. Receive and enter orders via a variety of media Contact customers when necessary to advise shipments delay and/or information necessary to process orders Initiate tracers with carriers Make changes to or cancel orders/backorders Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.) Initiate file maintenance for corrections to computer's customer file Fill out forms, determine changes for service requested Solicit sale of new or additional services Handle irate customers in a professional manner Obtain customer feedback information Qualifications
Must have a high school diploma or GED 7+ years Customer Service experience Mechanical knowledge or experience dealing with industrial parts/equipment required Ability to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematics Ability to calculate figures and amounts Ability to interpret technical instructions in diagram form Excellent communication skills (verbal and written) with a professional phone presence Good grammar, voice and diction Basic computer and keyboarding skills Excellent customer service skills (friendly, courteous and helpful) Organizational skills (multi-tasking ability) Business maturity, a positive attitude and a professional demeanor This person must be dependable and conscientious Individual needs to show initiative and willingness to cooperate as a team member Ability and willingness to train by working on the shop floor in various production departments
Company: Arrow Engine Company Primary Location: 2301 E. Independence, Tulsa, OK 74110 USA Employment Type: Hourly | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities
This position requires a dependable individual who will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties: Essential Duties and Responsibilities
Include the following. Other duties may be assigned to meet business needs. Talk with customers by phone concerning orders, returns, shipments and products. Receive and enter orders via a variety of media Contact customers when necessary to advise shipments delay and/or information necessary to process orders Initiate tracers with carriers Make changes to or cancel orders/backorders Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.) Initiate file maintenance for corrections to computer's customer file Fill out forms, determine changes for service requested Solicit sale of new or additional services Handle irate customers in a professional manner Obtain customer feedback information Qualifications
Must have a high school diploma or GED 7+ years Customer Service experience Mechanical knowledge or experience dealing with industrial parts/equipment required Ability to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematics Ability to calculate figures and amounts Ability to interpret technical instructions in diagram form Excellent communication skills (verbal and written) with a professional phone presence Good grammar, voice and diction Basic computer and keyboarding skills Excellent customer service skills (friendly, courteous and helpful) Organizational skills (multi-tasking ability) Business maturity, a positive attitude and a professional demeanor This person must be dependable and conscientious Individual needs to show initiative and willingness to cooperate as a team member Ability and willingness to train by working on the shop floor in various production departments