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PayPal is hiring: Senior Content Designer in New York

PayPal, New York, NY, US

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The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the ceR0131396bbc913121c9c10be393e f30paypalSr Manger, Sales Strategy and Execution PMO

Essential Responsibilities:

Create comprehensive end-to-end process maps.
Identify and resolve complex problems within business processes to drive global improvements.
Develop detailed business requirements.
Manage and oversee user acceptance testing.
Act as a subject matter expert to guide teams in process improvement initiatives.
Establish and implement best practices for the function.
Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.
Develop and track key performance metrics.
Document and standardize processes.

Expected Qualifications:

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Manager / Senior Manager, Win XO, Sales Strategy and Execution

Position Overview
We're seeking a strategic and results-driven Manager to accelerate PayPal's Win Checkout initiative by optimizing our sales pipeline and driving cross-functional collaboration. This role requires a detail-oriented professional who can manage complex sales processes, conduct detailed analysis, track multiple processes / deals, analyze deal viability, and ensure seamless coordination between multiple stakeholders while maintaining the highest standards of execution.

Key Responsibilities
Pipeline Management & Sales Operations

Own end-to-end management of the Win Checkout sales pipeline, ensuring accurate forecasting and deal progression tracking
Develop and maintain comprehensive pipeline reporting and analytics to provide visibility into sales performance and trends
Create standardized processes for deal evaluation, approval workflows, and stage-gate progression
Monitor deal velocity and identify bottlenecks that could impact revenue targets

Cross-Functional Coordination & Stakeholder Management

Serve as the central point of coordination between Sales, Product, Engineering, Legal, Finance, and other key teams
Facilitate regular cross-functional meetings and ensure clear communication of priorities, timelines, and dependencies
Develop senior stakeholder reporting and create materials for driving weekly steering committee meetings
Drive accountability across teams by establishing clear ownership, deliverables, and deadlines
Escalate blockers and resource constraints to leadership with proposed solutions

Deal Analysis & Strategic Assessment

Conduct comprehensive financial and strategic analysis of potential deals, including ROI calculations, risk assessments, and competitive positioning in conjunction with various finance teams, bringing challenge and a comprehensive view
Challenge assumptions and validate business cases presented by internal teams and external partners
Develop frameworks for deal prioritization based on strategic value, implementation complexity, and resource requirements - translate into pipeline
Create deal recommendations to senior leadership with clear rationale and supporting data, considering all levers available

Information Management & Intelligence Gathering

Proactively collate customer feedback to inform sales strategy
Maintain up-to-date knowledge of Win Checkout capabilities, roadmap, and competitive differentiators
Create and maintain comprehensive deal documentation and knowledge repository
Ensure all stakeholders have access to accurate, timely information needed for decision-making

Core Competencies

Exceptional organizational skills with ability to manage multiple complex projects simultaneously
Strong analytical mindset with proven ability to challenge assumptions and validate business cases
Outstanding communication skills, both written and verbal, with experience presenting to C-level executives
Demonstrated ability to influence and drive results in matrix organizations without direct authority
Self-directed with strong sense of ownership and accountability for outcomes

Required Experience & Qualifications
Professional Background

Bachelor's degree or equivalent
2-5 years of experience in operations or strategic initiatives a leading consulting firm or within technology companies
Previous experience in fintech or e-commerce preferred
Proven track record managing complex, multi-stakeholder initiatives with revenue impact
Experience working directly with cross-functional teams

Technical & Analytical Skills
Advanced proficiency in data analysis tools (Excel, SQL, Tableau, or similar)
Strong financial modeling capabilities with experience in deal evaluation and ROI analysis
Familiarity with CRM systems (Salesforce preferred) and sales pipeline management tools
Experience with project management methodologies and tools

We're seeking a strategic and results-driven Manager to accelerate PayPal's Win Checkout initiative by optimizing our sales pipeline and driving cross-functional collaboration. This role requires a detail-oriented professional who can manage complex sales processes, conduct detailed analysis, track multiple processes / deals, analyze deal viability, and ensure seamless coordination between multiple stakeholders while maintaining the highest standards of execution.New York city9819bf0148e54f89adb255aa7bead635USA-NYNYbc33aa3152ec42d4995f4791a106ed09USUSA

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location : Pay Range:

New York City, New York : ($129, $191,950.00 Annually)

Additional Location(s) : Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York city. Click

to view the notice.

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
This job involves independent collaboration to enhance content quality and efficiency. The Sr Content Designer influences processes and oversees team performance while developing clear, engaging content that aligns with user needs. They work outside defined processes to address challenges and stay updated on best practices, ensuring an intuitive user experience through effective content integration with design teams.We're seeking a strategic and results-driven Manager to accelerate PayPal's Win Checkout initiative by optimizing our sales pipeline and driving cross-functional collaboration. This role requires a detail-oriented professional who can manage complex sales processes, conduct detailed analysis, track multiple processes / deals, analyze deal viability, and ensure seamless coordination between multiple stakeholders while maintaining the highest standards of execution.

Job Description:
Essential Responsibilities:

Perform work assignments using specialized content design knowledge and developed business expertise
Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
Analyze, evaluate, and make decisions within general parameters under broad supervision
May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Essential Responsibilities:

Create comprehensive end-to-end process maps.
Identify and resolve complex problems within business processes to drive global improvements.
Develop detailed business requirements.
Manage and oversee user acceptance testing.
Act as a subject matter expert to guide teams in process improvement initiatives.
Establish and implement best practices for the function.
Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.
Develop and track key performance metrics.
Document and standardize processes.

Expected Qualifications:

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities And Preferred Qualifications
As a Senior Content Designer on PayPal's Platforms & Tools team, you'll work on a portfolio of projects focused on themes like protecting customers' privacy, improving our support experiences, and global regulatory compliance. You'll propose and define solutions to strengthen existing PayPal systems — while also envisioning and defining the future of our platforms. And you'll collaborate closely with teammates across Design, Product, Engineering, Legal, Policy, and more.

Job Description:

Essential Responsibilities:

Perform work assignments using specialized content design knowledge and developed business expertise
Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
Analyze, evaluate, and make decisions within general parameters under broad supervision
May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

Minimum of 3 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities & Preferred Qualifications:

Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
Partner with product designers on UI flows, layouts, hierarchy, and interactions.
Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions.
Use data and research to evaluate your solutions' impact and advocate for continuous improvement.

Preferred Qualifications:

5+ years relevant work experience writing and designing for digital products.
Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.
Experience with using, evolving, and defining content standards, such as style and terminology guidelines.
Familiarity with localization and accessibility best practices.
Working knowledge of Figma or similar standard design tools.
Experience or interest in designing with and for generative AI/LLM-based systems
Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Manager / Senior Manager, Win XO, Sales Strategy and Execution

Technical & Analytical Skills
Advanced proficiency in data analysis tools (Excel, SQL, Tableau, or similar)
Strong financial modeling capabilities with experience in deal evaluation and ROI analysis
Familiarity with CRM systems (Salesforce preferred) and sales pipeline management tools
Experience with project management methodologies and tools

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location : Pay Range:

New York City, New York : ($129, $191,950.00 Annually)

Additional Location(s) : Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York city. Click

to view the notice.

REQ ID R0131377R0131396