Meridesk specializes in creating AI-enabled help centers that combine articles, tickets, AI agents, and team collaboration into one seamless workspace. Our platform integrates with tools like Shopify, Stripe, SendGrid, and Zoom, enabling organizations to enhance customer support with live context and intelligence. With features like AI-assisted authoring, voice and chat AI concierges, and unified workspaces, Meridesk helps businesses manage operations efficiently. We excel in industries such as e-commerce, healthcare, education, and more, delivering high-performance solutions with quick response times and high-resolution rates. Our mission is to empower organizations to provide exceptional customer experiences while improving operational efficiency through cutting-edge technology.
Role Description
This is a full-time, role based in either Dubai (United Arab Emirates) or San Francisco Bay Area for a Head of Public Relations. The Head of Public Relations will oversee all aspects of PR and communications strategies, including drafting effective press releases, managing media relations efforts, and developing proactive public relations campaigns that enhance Meridesk’s brand image. Key responsibilities include building and maintaining relationships with media outlets, managing crisis communications, and collaborating with cross-functional teams to ensure consistent messaging. The role requires strategic planning for communication initiatives and a deep understanding of the industry landscape to amplify organizational goals and achievements.
Qualifications
- Strong experience in Press Releases, Media Relations, and Public Relations
- Exceptional Communication and Strategic Communications skills
- Ability to collaborate and build relationships with media outlets and stakeholders
- Proven record of developing and executing effective public relations campaigns
- Strong problem-solving, organizational, and leadership skills
- Familiarity with technology-focused industries, ideally AI or SaaS, is a plus
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field
- Experience working on-site in fast-paced, high-growth settings