Part-Time Storage Operations Specialist

Join Mini Mall Storage Properties, a rapidly growing company since 2020, as we expand our operations across North America! Our mission is to make storage simple, accessible, and convenient for all, focusing on excellent service, brand loyalty, and employee satisfaction. As we redefine the self-storage industry, we need a dedicated individual like you to help deliver the exceptional Mini Mall Experience. In this role, you will be vital in ensuring our storage facilities operate smoothly while providing outstanding service to our customers. Key Responsibilities: Engage with potential customers through various channels, converting leads into sales and upsales. Build and nurture relationships with current and prospective customers. Address customer inquiries and resolve issues in a prompt and professional manner. Manage the auction process for units with unpaid accounts, following legal and company regulations. Utilize market insights to tailor sales strategies and pricing based on customer demographics. Facilitate the customer experience by processing rental agreements and applying discounts appropriately. Maintain comprehensive records of sales activities and customer interactions. Ensure accurate financial transactions through daily business reconciliation. Contribute to property improvements aimed at enhancing customer satisfaction and operational efficiency. Regularly review storage unit conditions to ensure cleanliness and adherence to brand standards. Perform additional tasks as assigned to support team goals. Requirements: High school diploma or equivalent, with a preference for experience in sales or customer service. Basic computer skills, including proficiency in Microsoft Office. Ability to work independently and collaboratively; flexibility for weekend or evening shifts is required. Strong organizational skills and problem-solving abilities with excellent communication skills. Attention to detail in managing inventory and adhering to security protocols. Experience with delinquency management is a plus. Must pass a criminal background check and provide a Motor Vehicle Record/Driver's Abstract. Benefits: Experience an inclusive workplace that values diverse perspectives and backgrounds. Be empowered to grow both personally and professionally, contributing to meaningful work. Enjoy competitive compensation, including benefits, 401K matching, and bonuses. Work in a safety-first environment where your well-being is a priority. We are excited to invite you to join our team at Mini Mall Storage Properties, where you can make a difference and help shape the future of self-storage.