Customer Service Rep II - Flooring Customer Care
Nebraska Furniture Mart, Omaha, Nebraska, us, 68197
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.
Pay Range: $17.15 – 23.58 Hourly
The scheduled hours for the role are Mon 8:00a-4:30p, Tue & Wed 11:00a-8:00p, Fri 9:00a-5:30p, Sun 12:00-7:00pm with Thu & Sat OFF!
Job Description: Your Piece of the Puzzle At NFM our customer Service is a fast-paced, team environment where you’ll play critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations.
Job Duties: A Day in the Life
Answer: Provide a world-class customer service experience
Resolve: Understand customer needs and use all tools available in order to find the right solution
Impress: Use your resources internally and externally to exceed customer expectations
Assist: Work with Accounting and cashiering when account problems or customer inquiries occur
Retrieve: Collect documentation on company-wide opportunities and non-conformances and submit to management
Contribute: Support all areas of the company by completing multiple types of transactions such as: cancellations, checking status of merchandise, installation/delivery times, account questions, set up returns, etc
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
Positive, upbeat attitude
1 year of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
Flexibility in training schedule as needed
Basic computer skills required
Basic knowledge of Word, Excel, Outlook and Internet Explorer
Ability to work night, weekend and/or early morning hours based on business needs
Bilingual speaking is bonus
Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check
Benefits: What’s in It for You?
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Nebraska Furniture Mart is an Equal Opportunity Employer
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Pay Range: $17.15 – 23.58 Hourly
The scheduled hours for the role are Mon 8:00a-4:30p, Tue & Wed 11:00a-8:00p, Fri 9:00a-5:30p, Sun 12:00-7:00pm with Thu & Sat OFF!
Job Description: Your Piece of the Puzzle At NFM our customer Service is a fast-paced, team environment where you’ll play critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations.
Job Duties: A Day in the Life
Answer: Provide a world-class customer service experience
Resolve: Understand customer needs and use all tools available in order to find the right solution
Impress: Use your resources internally and externally to exceed customer expectations
Assist: Work with Accounting and cashiering when account problems or customer inquiries occur
Retrieve: Collect documentation on company-wide opportunities and non-conformances and submit to management
Contribute: Support all areas of the company by completing multiple types of transactions such as: cancellations, checking status of merchandise, installation/delivery times, account questions, set up returns, etc
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Qualifications: Can You Check These Boxes?
Positive, upbeat attitude
1 year of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
Flexibility in training schedule as needed
Basic computer skills required
Basic knowledge of Word, Excel, Outlook and Internet Explorer
Ability to work night, weekend and/or early morning hours based on business needs
Bilingual speaking is bonus
Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check
Benefits: What’s in It for You?
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Nebraska Furniture Mart is an Equal Opportunity Employer
#J-18808-Ljbffr