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REQUIRED SKILLS:

(Need Majority; 5+ Years)

Service Desk & IT/Desktop Support (2-5+ years of relevant experience)\nTroubleshooting hardware, operating system, and software issues (2-5+ years of relevant experience)\nStrong customer service and communication skills\nCherwell ITSM\nImaging and Deploying

","descriptionText","Service Desk Analyst American Technology Consulting Writing & Editing Description REQUIRED SKILLS: (Need Majority; 5+ Years) Service Desk & IT/Desktop Support (2-5+ years of relevant experience) Troubleshooting hardware, operating system, and software issues (2-5+ years of relevant experience) Strong customer service and communication skills Cherwell ITSM Imaging and Deploying","shortDescription","Description

REQUIRED SKILLS:

(Need Majority; 5+ Years)

Service Desk & IT/Desktop Support (2-5+ years of relevant experie...","location","Madison, Wisconsin, us, 53774","companyName","American Technology Consulting","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=08C3DCD6C307B34C1A04F1CE0A5D7425&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=6173505C39AF411F5AAE7C29BB0F6C32","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at American Technology Consulting","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2542741913-service-desk-analyst","strippedDescription","DescriptionREQUIRED SKILLS:(Need Majority; 5+ Years)Service Desk & IT/Desktop Support (2-5+ years of relevant experience)\nTroubleshooting hardware, operating system, and software issues (2-5+ years of relevant experience)\nStrong customer service and communication skills\nCherwell ITSM\nImaging and Deploying","parsedLocation",{"_467":468,"_469":470,"_471":472,"_473":194,"_474":194,"_475":476},"city","Madison","state","Wisconsin","country","us","street1","street2","postal_code","53774","displayPublishedAt","1 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=American+Technology+Consulting","searchLocationPath","/jobs?location=Madison%2C+Wisconsin%2C+us%2C+53774","searchTitlePath","/jobs?keyword=Service+Desk+Analyst","featuredCompany",{"_425":490,"_15":491,"_492":428,"_74":493,"_494":495,"_243":496,"_442":497,"_498":-5,"_499":-5,"_500":-5,"_501":-5,"_502":503,"_504":505,"_452":493,"_460":506,"_454":493},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[511,525,535,548,562],{"_429":428,"_433":512,"_452":453,"_444":513,"_243":514,"_440":515,"_427":428,"_111":516,"_431":194,"_432":194,"_454":453,"_442":517,"_425":518,"_455":519,"_430":130,"_477":520,"_460":521,"_479":516,"_480":517,"_482":522,"_484":523,"_486":524},["D",1770663600000],"Insight Global","Overview

Location : 5 days in Downtown Seattle\nShift : 9AM-5PM\nLength : Long term contract (2+ years)\n10 days of PTO

offered (accumulated) and Healthcare benefits starting day 1 through Insight Global\nRequired Skills & Experience

2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)\nOnsite support experience and experience supporting c-level/executives\nProven expertise with positive customer service skills and communication skills\nOnsite technical support experience as well as remote support\nExperience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9\nExperience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk\nDemonstrated support of enterprise environments, including:\nHands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals\nSupport of Microsoft Windows 10 Operating System\nSupport of MS O365 provisioned accounts\nSupport of mobile devices such as iPhone, Android, iPads, Surface Devices, etc.\nSupport of MacBook devices and MacOS\nSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.\nUse of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust, etc.\nNice to Have Skills & Experience

Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus\nServiceNow experience\nExperience supporting MacOS 10-11; MacBook Air and MacBook Pro\nTechnical certifications\nJob Description

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the NYC office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs as well as a remote Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.\nThe Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.\nWe are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well.\nSince this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.\nResponsibilities

Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.\nResearch, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:\nWindows 10; PC Laptop, Desktop and Mobile Device support\nMS Office Productivity Suite functional support\nCollaboration tools including but not limited to Zoom\nRemote support toolsets including: ProxyPro\nSupport of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms\nAcquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.\nAttend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.\nUtilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.\nParticipate in team projects that enhance the quality or efficiency of Service Desk service.\nAverage handling time ~9-13 minutes, handling 12-14 contacts/hourly.\nAccurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

#J-18808-Ljbffr\n","Overview

Location : 5 days in Downtown Seattle\nShift : 9AM-5PM\nLength : Long term contract (2+ years)\n10 days of PTO

offered (acc...","Tier 2 Service Desk Analyst","Seattle, Washington, us, 98127",["B","2504495893"],"Work at Insight Global","4 days ago","/jobs/2504495893-tier-2-service-desk-analyst","/jobs?keyword=Insight+Global","/jobs?location=Seattle%2C+Washington%2C+us%2C+98127","/jobs?keyword=Tier+2+Service+Desk+Analyst",{"_429":428,"_433":526,"_452":453,"_444":513,"_243":527,"_440":528,"_427":428,"_111":529,"_431":194,"_432":194,"_454":453,"_442":530,"_425":531,"_455":519,"_430":130,"_477":478,"_460":532,"_479":529,"_480":530,"_482":522,"_484":533,"_486":534},["D",1770933600000],"Job Description\nA client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking PC Technician with primary responsibilities around desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed.

Basic Duties

Provides telephone support related to networking or connectivity issues.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Provides basic diagnosis, analysis and resolution of issues and customers).

Independently images and or reimages equipment in preparation for deployment.

Qualifications

3+years experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues

Experience troubleshooting Windows 10 OS and Windows 11 OS.

Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices

Experience imaging and deploying machines, preferably using SCCM (similar tools are fine)

Experience in installing and performing minor repairs to hardware, software, or peripheral equipment

Candidate has ability to provide basic diagnosis, analysis and resolution of issues and customer

Experience supporting users both over the phone remotely, and in person

Experience with telephone support related to networking or connectivity issues

Worked on a Windows deployment. refresh of end point hardware/Windows migration

Excellent soft skills and customer service

#J-18808-Ljbffr\n","Job Description\nA client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking P...","Service Desk Specialist","Columbus, Ohio, United States, 43224",["B","2545033907"],"/jobs/2545033907-service-desk-specialist","/jobs?location=Columbus%2C+Ohio%2C+United+States%2C+43224","/jobs?keyword=Service+Desk+Specialist",{"_429":428,"_433":536,"_452":453,"_444":537,"_243":538,"_440":539,"_427":428,"_111":540,"_431":194,"_432":194,"_454":453,"_442":541,"_425":542,"_455":543,"_430":130,"_477":478,"_460":544,"_479":540,"_480":541,"_482":545,"_484":546,"_486":547},["D",1770919200000],"Mitchell Martin","Title:

Service Desk Analyst

Location:

Mid-Atlantic Region (Onsite)\nEmployment Type:

Contract

Compensation:\nPay Range: $22.76-$32.51 Per HR

Description:\nEngage with customers through multiple communication channels including phone, email, and self-service portal.\nAttempt to resolve issues immediately and escalate to the appropriate service team when necessary.\nMentor junior staff and assist in their development.\nManage communications regarding incidents and outages to the IT customer base.

Key Responsibilities:\nResolve or escalate customer issues and requests efficiently.\nConfigure, deploy, and troubleshoot hardware like laptops and mobile devices.\nCreate and review IT knowledge articles for the end-user support portal.\nMaintain customer communication throughout the resolution process.

Qualifications:\n2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.\n3-5 years' experience in service desk or technical support.\nBachelor's Degree or equivalent experience.\nFluency in English; Portuguese is a plus.\nExcellent customer service and communication skills.

Core Technologies:\nPC | iOS Devices

Contact Information:\nVamshi Krishna, vamshi.krishna@itmmi.com

Benefits:\nLearn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement:\nLearn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement

#LI-VP1\n","Title:

Service Desk Analyst

Location:

Mid-Atlantic Region (Onsite)\nEmployment Type:

Contract

Compensat...","Service Desk Analyst I","Wayne, Pennsylvania, United States, 19087",["B","2542739837"],"Work at Mitchell Martin","/jobs/2542739837-service-desk-analyst-i","/jobs?keyword=Mitchell+Martin","/jobs?location=Wayne%2C+Pennsylvania%2C+United+States%2C+19087","/jobs?keyword=Service+Desk+Analyst+I",{"_429":428,"_433":549,"_452":453,"_444":550,"_243":551,"_440":552,"_427":428,"_111":553,"_431":194,"_432":194,"_454":453,"_442":554,"_425":555,"_455":556,"_430":130,"_477":557,"_460":558,"_479":553,"_480":554,"_482":559,"_484":560,"_486":561},["D",1770127200000],"Taurean","Location: Quantico, VA\nClearance: Secret\nOverview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites.\nResponsibilities:

Supervise Tier 1/2 technicians and oversee incident/ticket escalation.

Ensure ≥85% Tier 1 resolution and SLA adherence.

Maintain knowledge base and reporting metrics.

Coordinate service transition and process improvements.

Core Competencies: Service desk leadership | Incident management | SLA compliance | Knowledge management\nRequirements:

Education: BA/BS with 3+ years (or 7 years in lieu of degree).

Certifications: ITIL v4 Foundations (required); HDI Support Center Manager preferred.

Experience: 5–7 years ITSM/help desk leadership in enterprise environments.

Technical Screening / Tools: ServiceNow | Remedy | BMC Helix\n#J-18808-Ljbffr\n","Location: Quantico, VA\nClearance: Secret\nOverview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for ...","Service Desk Lead","Quantico, Virginia, United States, 22134",["B","2420440155"],"Work at Taurean","10 days ago","/jobs/2420440155-service-desk-lead","/jobs?keyword=Taurean","/jobs?location=Quantico%2C+Virginia%2C+United+States%2C+22134","/jobs?keyword=Service+Desk+Lead",{"_429":428,"_433":563,"_452":453,"_444":564,"_243":565,"_440":566,"_427":428,"_111":567,"_431":194,"_432":194,"_454":453,"_442":443,"_425":568,"_455":569,"_430":130,"_477":570,"_460":571,"_479":567,"_480":443,"_482":572,"_484":485,"_486":573},["D",1769378400000],"Healthtech Inc","Make a difference. Be happy. Grow your career.# **Job Summary**The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users’ problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.# # **CLINICAL SERVICE DESK AGENT I**The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers’ expectations.## **Key Responsibilities**The Clinical Service Desk Agent will be responsible for, but not be limited to:* Providing a high level of professionalism and customer service* Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs* Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed* Walking end user through problem solving or workflow process* Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)* Quickly identify and escalate high-priority issues to appropriate team* Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues* Maintaining and expanding knowledge of help desk procedures and services* Making good faith effort at resolving more complex ends user issues* Collaborating and interfacing with all members of the Service Desk.* Working efficiently and reliably in unsupervised and varying environments* Adhering to policies and procedures such as HIPAA and client notification expectations* Attending and participating in team meetings* Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested## **Skills And Experience*** 2+ years customer service experience required* 1 + years’ experience working in a call center required* Basic understanding of Healthcare Terminology and Basic IT competencies required* EHR knowledge and/or experience, preferred* Excellent customer service and communication skills, written and verbal* Ability to maintain calm and professional composure in stressful environments* Proficient in English to support our clients’ needs. Spanish is a plus* Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills* Ability to apply problem solving skills across repetitive tasks* Ability to work nights and weekends, depending on assigned shift* Strong attention to detail and ability to organize* Must be able to work independently, as well as within a team environment* Must demonstrate and embody Nordic’s maxims## Additional Details* Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected* Ability to travel up to 5% of the time**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**\n#J-18808-Ljbffr\n","Make a difference. Be happy. Grow your career.# **Job Summary**The Clinical Service Desk Agent is responsible for providing day-to-day technical su...","Clinical Service Desk Agent I",["B","2285966880"],"Work at Healthtech Inc","19 days ago","/jobs/2285966880-clinical-service-desk-agent-i","/jobs?keyword=Healthtech+Inc","/jobs?keyword=Clinical+Service+Desk+Agent+I","actionData","errors"]