General Merchandise Associate
Job Objective:
Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise
QUALIFICATIONS
Skills Read and comprehend instructions and information Strong communication skills Experience in merchandising and retail sales preferred Experience with POS & computerized inventory systems or ability to learn quickly PHYSICAL REQUIREMENTS
Environment
Indoors -air-conditioned areas Physical Movements
Sitting - on a regular basis Standing - on a regular basis Walking - on a regular basis Bending/Twisting and/or Stooping - as required Kneeling and/or Squatting - as required Lifting 10 to 25 lbs - as required Reaching and/or lifting overhead - as required Climbing stairs - as required Repetitive hand/finger movement - on a regular basis Grasping/grabbing with hands - as required Pushing / Pulling - as required GENERAL EXPECTATIONS
Devote himself/herself to ensuring customer satisfaction Inquire about management, production, and quality requirements established by the company Develop and maintain effective listening skills Understand and follow company rules, policies, and expectations Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals Understand business terminology and remain current with technology changes in products and service Know and comprehend federal, state, and local requirements which govern the company's business Attend company meetings as required Participate in performance management Uphold the company's non-disclosure and confidentiality policies and agreements Follow lawful directions from supervisors Interact well with others and positively influence employee morale Work evening, weekend, and holiday work hours as required Maintain a professional personal appearance JOB-SPECIFIC RESPONSIBILITIES
Provide excellent customer service to all dealership customers Greet customers in a prompt, courteous, and friendly manner Possess the ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction Handle telephone transactions quickly, courteously Lead customers to current and/or future sales, promotions, specials, and events Assist customers with a selection of merchandise while building selections with complimentary pieces and accessories Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register Notify customers when special orders or back-ordered items are received Handle customer complaints reasonably, displaying empathy and a positive attitude promoting excellent customer service Provide prompt and accurate service at the cash register Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into inventory, and prepare product for the showroom floor Assist with set-up, organizing, and staging of special events Create well-organized presentations appealing to customers Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers Update and maintain customer mailing lists Attend training sessions to keep current with sound merchandising and inventory control practices
Job Objective:
Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise
QUALIFICATIONS
Skills Read and comprehend instructions and information Strong communication skills Experience in merchandising and retail sales preferred Experience with POS & computerized inventory systems or ability to learn quickly PHYSICAL REQUIREMENTS
Environment
Indoors -air-conditioned areas Physical Movements
Sitting - on a regular basis Standing - on a regular basis Walking - on a regular basis Bending/Twisting and/or Stooping - as required Kneeling and/or Squatting - as required Lifting 10 to 25 lbs - as required Reaching and/or lifting overhead - as required Climbing stairs - as required Repetitive hand/finger movement - on a regular basis Grasping/grabbing with hands - as required Pushing / Pulling - as required GENERAL EXPECTATIONS
Devote himself/herself to ensuring customer satisfaction Inquire about management, production, and quality requirements established by the company Develop and maintain effective listening skills Understand and follow company rules, policies, and expectations Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals Understand business terminology and remain current with technology changes in products and service Know and comprehend federal, state, and local requirements which govern the company's business Attend company meetings as required Participate in performance management Uphold the company's non-disclosure and confidentiality policies and agreements Follow lawful directions from supervisors Interact well with others and positively influence employee morale Work evening, weekend, and holiday work hours as required Maintain a professional personal appearance JOB-SPECIFIC RESPONSIBILITIES
Provide excellent customer service to all dealership customers Greet customers in a prompt, courteous, and friendly manner Possess the ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction Handle telephone transactions quickly, courteously Lead customers to current and/or future sales, promotions, specials, and events Assist customers with a selection of merchandise while building selections with complimentary pieces and accessories Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register Notify customers when special orders or back-ordered items are received Handle customer complaints reasonably, displaying empathy and a positive attitude promoting excellent customer service Provide prompt and accurate service at the cash register Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into inventory, and prepare product for the showroom floor Assist with set-up, organizing, and staging of special events Create well-organized presentations appealing to customers Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers Update and maintain customer mailing lists Attend training sessions to keep current with sound merchandising and inventory control practices