Governance CIO IT Infrastructure Support Services
GovCIO is excited to announce an opportunity to join our team in supporting the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program.
Key Responsibilities
Perform troubleshooting and resolution of Hardware, Software, networking, and system-related challenges within a complex Government IT environment.
Utilize ServiceNow to effectively document, track, and manage incidents and service requests, ensuring timely follow-up and resolution.
Work collaboratively with IT teams and vendors to solve issues beyond the service desk's capacity.
Demonstrate strong problem-solving skills and provide clear, technical solutions to users.
Mentor and train Tier 1 service desk team members, enhancing overall service delivery.
Essential Qualifications
3-5 years of relevant experience in a similar role.
Current ITIL Foundation and/or Practitioner v.4 certifications.
Preferred Qualifications
Current DevSecOps FoundationSM certification from the DevOps Institute.
About GovCIO
At GovCIO, we are passionate about transforming government IT and positively impacting how government agencies operate. We strive to make a difference for our customers, our culture, and our ability to attract top talent. Join us as we change the landscape of government IT.
What to Expect in the Interview & Hiring Process
During the Interview:
Participate in a virtual video interview with the hiring manager and/or team.
Ensure your camera is turned on.
Present a valid photo ID during the interview.
During the Hiring Process:
Undergo enhanced biometric ID verification screening.
A background check will be conducted, which includes:
Criminal history (past 7 years)
Verification of your highest level of education.
Verification of your employment history (past 7 years) as provided in your application.
Employee Benefits and Perks
At GovCIO, our employees enjoy meaningful work in a collaborative environment. Beyond standard health benefits, we offer:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, including certification preparation content
Training, Education, and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available for full-time employees
Our team's unique talents drive our success in supporting customers and advancing our company’s mission. Join us to contribute to a culture that prioritizes the growth and well-being of our employees.
Equal Opportunity Employer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Salary Range
USD $57,000.00 - USD $67,000.00 /Yr.