Total Hours Per Week:
15-28
No. of Positions:
1
Position Summary Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella’s grocery store.
Primary Position Duties
Assist customers with cake and dessert orders, providing recommendations, design ideas, and customization options.
Work effectively with the Bakery team to ensure all cake orders are completed on time and to customer specifications.
Decorate cakes, cupcakes, and other baked goods according to customer requests and store standards using piping, fondant, airbrushing, edible paints, and other techniques.
Assist in the creation and maintenance of attractive cake displays in the bakery section.
Monitor and maintain the inventory of decoration supplies (icing, fondant, colors, etc.), notifying the manager when items need to be restocked.
Maintain a clean and sanitary work area, including cleaning tools and equipment used in the decoration process.
Assist in other bakery‑related tasks as needed, such as packaging, display setup, and cleaning.
Guest Service
Greet and assist guests in a friendly and courteous manner.
Provide knowledgeable answers to guest inquiries.
Address customer complaints and inquiries in a professional manner, resolving issues promptly.
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
Provide excellent guest service by acknowledging guests promptly and resolving matters accurately.
Prepare and process the guest’s requests promptly and finalize their purchase in a friendly manner.
Display excellent problem‑solving skills and pride themselves on finding the best resolution that exemplifies the “Lee’s Way” – doing what’s best for our guests, our team, and our company.
Be familiar with, and assist customers with use of, Lee’s Marketplace website.
Community Engagement
Foster relationships with local vendors, businesses and community organizations to enhance store presence and customer loyalty.
Participate in community events and promotions to drive traffic to the store.
Product Handling
Stock shelves and maintain displays according to store standards, overseeing product placement and merchandising efforts to enhance the shopping experience.
Ensure product freshness by monitoring quality, rotating stock, and checking expiration dates.
Assist in unloading deliveries and organizing stock rooms as needed.
Package and label products using a computer program.
Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
Assist in conducting regular inventory audits to ensure accuracy and availability of products.
Cleanliness and Safety
Maintain a clean and organized work area.
Ensure that all cake decorating equipment is properly maintained, cleaned, and stored.
Follow and implement all safety and sanitation procedures.
Report any safety hazards or equipment issues to management.
Adhere to all food safety and sanitation regulations, including maintaining a valid food‑handlers permit.
Maintain full knowledge of all company safety and accident prevention policies and ensure the safety of all team members through proper training and follow‑up.
Report team member and guest accidents in a timely manner.
Cash Handling (if applicable)
Operate cash registers and handle transactions accurately.
Follow store policies on returns, exchanges, and refunds.
Ensure the security of cash and other financial transactions.
Team Collaboration
Work cooperatively and communicate effectively with team members to achieve store goals.
Encourage all team members to reach the highest level of teamwork and guest service at all times, communicating and supporting the Lee’s Marketplace Mission statement and Core Values.
Work closely with the Bakery Manager and Store Director to ensure cohesive store operations.
Evaluate the entire store continually and make recommendations for changes to Department Managers.
Participate in team meetings and training sessions.
Assist other departments as needed.
Work in a fast‑paced, sometimes crowded, sales environment with tact and patience.
Work with the team to ensure products are sold well before their expiration date.
Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
Knowledge of and compliance with all company policies, procedures, programs, and directives, referring to the Team Member Handbook continually to ensure policies and procedures are followed.
Promote a harassment‑free environment, and immediately report any potential harmful situation to management.
Be a professional example for all team members to follow.
Position Requirements
Age Requirement: 18 years or older.
Availability: 5:00 a.m.–6:00 p.m. any day Monday–Sunday according to the needs of the store, including evenings (as needed), weekends, and holidays.
Food Handlers Permit Required.
Physical Requirements
Ability to stand, walk, twist, sit, and bend for extended periods.
Ability to lift and carry items weighing up to 50 pounds.
Manual dexterity for handling small objects and operating equipment.
Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
Occasionally stoop, crouch, kneel, or crawl.
Prolonged periods standing and walking.
Must be able to access and navigate all areas of the bakery.
Occasional use and climbing of step stools or ladders are required.
Tools and Machinery
Pallet jack
Wheeler
Lifts
Trash compactor
Scales
Computers
Phones/Intercoms
Registers/Cash handling
Oven/proofer, slicer, electric knives, piping tools, mixers, etc.
Company trucks, transits, and vehicles
Temperature‑controlled rooms and equipment
Any other items seen fit for store function and maintenance.
Education or Skills
High school diploma or equivalent (required).
Previous cake‑decorating experience (preferred).
Previous customer service experience (required).
Skills and Abilities
Must be able to communicate effectively in English, both verbally and in writing.
Ability to design custom cakes that align with customer requests, themes, and special events.
Precision in decorating cakes with intricate details, ensuring designs are clean, polished, and aligned with customer expectations.
Strong eye for color coordination, texture, and balance in decoration.
Awareness of current cake‑decorating trends, popular designs, and seasonal themes.
Ability to implement solutions quickly and effectively.
Ability to complete complex cake designs within deadlines, especially for custom orders or special events.
Efficient at multitasking, balancing the decoration of multiple cakes or orders at once.
Ability to interact with customers professionally, take custom orders, and provide recommendations based on their needs.
Excellent communication skills to understand customer preferences and translate them into a finished product.
Openness to feedback and ability to adjust designs based on customer input.
Ability to learn new technology and tools quickly.
Ability to work in a fast‑paced environment.
Ability to handle customer inquiries and complaints effectively.
Ability to read and follow instructions.
Good verbal communication skills.
Benefits
Competitive hourly wage/salary.
Paid time and a quarter on Sundays.
Benefits packages including health insurance, Disability plans, EAP, 401(k) plans, and supplemental insurances.
10% discount (restrictions apply).
Ace Hardware discount at Lees Ace Hardware locations.
Paid time off for those who qualify.
Work Environment
Friendly and supportive team atmosphere.
Opportunities for career advancement and professional development.
Safety‑forward atmosphere.
Innovative, supportive, and input‑driven management team.
Lee’s Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note:
This job description is not intended to be all‑inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
#J-18808-Ljbffr
15-28
No. of Positions:
1
Position Summary Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella’s grocery store.
Primary Position Duties
Assist customers with cake and dessert orders, providing recommendations, design ideas, and customization options.
Work effectively with the Bakery team to ensure all cake orders are completed on time and to customer specifications.
Decorate cakes, cupcakes, and other baked goods according to customer requests and store standards using piping, fondant, airbrushing, edible paints, and other techniques.
Assist in the creation and maintenance of attractive cake displays in the bakery section.
Monitor and maintain the inventory of decoration supplies (icing, fondant, colors, etc.), notifying the manager when items need to be restocked.
Maintain a clean and sanitary work area, including cleaning tools and equipment used in the decoration process.
Assist in other bakery‑related tasks as needed, such as packaging, display setup, and cleaning.
Guest Service
Greet and assist guests in a friendly and courteous manner.
Provide knowledgeable answers to guest inquiries.
Address customer complaints and inquiries in a professional manner, resolving issues promptly.
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
Provide excellent guest service by acknowledging guests promptly and resolving matters accurately.
Prepare and process the guest’s requests promptly and finalize their purchase in a friendly manner.
Display excellent problem‑solving skills and pride themselves on finding the best resolution that exemplifies the “Lee’s Way” – doing what’s best for our guests, our team, and our company.
Be familiar with, and assist customers with use of, Lee’s Marketplace website.
Community Engagement
Foster relationships with local vendors, businesses and community organizations to enhance store presence and customer loyalty.
Participate in community events and promotions to drive traffic to the store.
Product Handling
Stock shelves and maintain displays according to store standards, overseeing product placement and merchandising efforts to enhance the shopping experience.
Ensure product freshness by monitoring quality, rotating stock, and checking expiration dates.
Assist in unloading deliveries and organizing stock rooms as needed.
Package and label products using a computer program.
Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
Assist in conducting regular inventory audits to ensure accuracy and availability of products.
Cleanliness and Safety
Maintain a clean and organized work area.
Ensure that all cake decorating equipment is properly maintained, cleaned, and stored.
Follow and implement all safety and sanitation procedures.
Report any safety hazards or equipment issues to management.
Adhere to all food safety and sanitation regulations, including maintaining a valid food‑handlers permit.
Maintain full knowledge of all company safety and accident prevention policies and ensure the safety of all team members through proper training and follow‑up.
Report team member and guest accidents in a timely manner.
Cash Handling (if applicable)
Operate cash registers and handle transactions accurately.
Follow store policies on returns, exchanges, and refunds.
Ensure the security of cash and other financial transactions.
Team Collaboration
Work cooperatively and communicate effectively with team members to achieve store goals.
Encourage all team members to reach the highest level of teamwork and guest service at all times, communicating and supporting the Lee’s Marketplace Mission statement and Core Values.
Work closely with the Bakery Manager and Store Director to ensure cohesive store operations.
Evaluate the entire store continually and make recommendations for changes to Department Managers.
Participate in team meetings and training sessions.
Assist other departments as needed.
Work in a fast‑paced, sometimes crowded, sales environment with tact and patience.
Work with the team to ensure products are sold well before their expiration date.
Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
Knowledge of and compliance with all company policies, procedures, programs, and directives, referring to the Team Member Handbook continually to ensure policies and procedures are followed.
Promote a harassment‑free environment, and immediately report any potential harmful situation to management.
Be a professional example for all team members to follow.
Position Requirements
Age Requirement: 18 years or older.
Availability: 5:00 a.m.–6:00 p.m. any day Monday–Sunday according to the needs of the store, including evenings (as needed), weekends, and holidays.
Food Handlers Permit Required.
Physical Requirements
Ability to stand, walk, twist, sit, and bend for extended periods.
Ability to lift and carry items weighing up to 50 pounds.
Manual dexterity for handling small objects and operating equipment.
Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
Occasionally stoop, crouch, kneel, or crawl.
Prolonged periods standing and walking.
Must be able to access and navigate all areas of the bakery.
Occasional use and climbing of step stools or ladders are required.
Tools and Machinery
Pallet jack
Wheeler
Lifts
Trash compactor
Scales
Computers
Phones/Intercoms
Registers/Cash handling
Oven/proofer, slicer, electric knives, piping tools, mixers, etc.
Company trucks, transits, and vehicles
Temperature‑controlled rooms and equipment
Any other items seen fit for store function and maintenance.
Education or Skills
High school diploma or equivalent (required).
Previous cake‑decorating experience (preferred).
Previous customer service experience (required).
Skills and Abilities
Must be able to communicate effectively in English, both verbally and in writing.
Ability to design custom cakes that align with customer requests, themes, and special events.
Precision in decorating cakes with intricate details, ensuring designs are clean, polished, and aligned with customer expectations.
Strong eye for color coordination, texture, and balance in decoration.
Awareness of current cake‑decorating trends, popular designs, and seasonal themes.
Ability to implement solutions quickly and effectively.
Ability to complete complex cake designs within deadlines, especially for custom orders or special events.
Efficient at multitasking, balancing the decoration of multiple cakes or orders at once.
Ability to interact with customers professionally, take custom orders, and provide recommendations based on their needs.
Excellent communication skills to understand customer preferences and translate them into a finished product.
Openness to feedback and ability to adjust designs based on customer input.
Ability to learn new technology and tools quickly.
Ability to work in a fast‑paced environment.
Ability to handle customer inquiries and complaints effectively.
Ability to read and follow instructions.
Good verbal communication skills.
Benefits
Competitive hourly wage/salary.
Paid time and a quarter on Sundays.
Benefits packages including health insurance, Disability plans, EAP, 401(k) plans, and supplemental insurances.
10% discount (restrictions apply).
Ace Hardware discount at Lees Ace Hardware locations.
Paid time off for those who qualify.
Work Environment
Friendly and supportive team atmosphere.
Opportunities for career advancement and professional development.
Safety‑forward atmosphere.
Innovative, supportive, and input‑driven management team.
Lee’s Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note:
This job description is not intended to be all‑inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
#J-18808-Ljbffr