Our client a top company in Mason, OH is looking for an Implementation Support Specialist for a HYBRID role!
Pay $20-23 Hourly
Responsibilities:
Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time. Serve as the primary point of contact for clients and brokers during the implementation process. Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup. Track project status and report progress, issues, and risks to the Implementation Manager. Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs. Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet). Ensure all standards and compliance procedures are followed throughout the implementation lifecycle. Complete seamless transitions to account service teams upon implementation completion. Collaborate with cross-functional teams to continuously improve the client onboarding process. Required Qualifications:
Bachelor's degree or equivalent work experience. 2+ years of experience in client operations, customer support, or client implementations. Exceptional written and verbal communication skills. Ability to manage multiple projects in a high-volume, fast-paced environment. Proficiency in Microsoft Office (especially Excel, Word, Outlook). Experience with SAP or other CRM/project tracking platforms preferred. Strong organizational and problem-solving skills with a keen attention to detail. If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
Opportunity Awaits.
#LI-CA1
Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time. Serve as the primary point of contact for clients and brokers during the implementation process. Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup. Track project status and report progress, issues, and risks to the Implementation Manager. Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs. Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet). Ensure all standards and compliance procedures are followed throughout the implementation lifecycle. Complete seamless transitions to account service teams upon implementation completion. Collaborate with cross-functional teams to continuously improve the client onboarding process. Required Qualifications:
Bachelor's degree or equivalent work experience. 2+ years of experience in client operations, customer support, or client implementations. Exceptional written and verbal communication skills. Ability to manage multiple projects in a high-volume, fast-paced environment. Proficiency in Microsoft Office (especially Excel, Word, Outlook). Experience with SAP or other CRM/project tracking platforms preferred. Strong organizational and problem-solving skills with a keen attention to detail. If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
Opportunity Awaits.
#LI-CA1