Job Title Customer Equipment and Technical Service Representative
Department Commercial
Reports to Customer Technical Services Supervisor
Employment Status
Regular, Full-Time
FLSA Classification Exempt
Shift Day
Location USA - Midwest (OH, IN, MI, WI, TN, KY, MO, IA, MN)
Travel 100%
Position Summary
Ensure Customer Satisfaction is achieved and maintained through exceptional equipment set-up, performance, and technical services. This is a hands-on, customer-facing role and is critical to successful relationship between CANPACK and our customers.
Essential Functions/Key Deliverables
• Qualify CANPACK 2-Piece Aluminum Cans and Ends at customer sites ensuring all specification are met through the applicable double seam equipment.
• Provide customers with professional service and expertise in resolution of any mechanical issues related to their double seam equipment.
• Support customers in resolution to packaging performance, quality, or field complaints.
• Carry out regular customer visits, complete line / product audits and make recommendations for improvement.
• Provide customer training on can handling and seams as required.
• Assist customers in establishing and executing appropriate maintenance and repair programs for their double seam equipment.
• Collaborate with all internal departments to ensure customer satisfaction is achieved.
Knowledge/Skills/Experience
• Associate degree, trade school or significant experience in a related/similar field
• Strong mechanical skills and ability to work through complex problems
• Strong communication skills through all levels internally and within customer organizations.
• Ability to develop strong relationships with customer personnel
• Ability to travel regionally up to 100%
• Basic computer skills and the ability create service reports / documentation as required
Physical Demands
N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Lift/Carry 10 lbs or less F 11-25 lbs F Push/Pull 10 lbs or less F 11-25 lbs F Stand O Walk O Sit O Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O
Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - Ability to understand conversational speaking Sense of Touch Ability to wear Personal Protective Equipment (PPE) - per safety guidelines Mobility to cover expansive manufacturing environment
Work Environment Ability to work in an environment that can become very hot (temperature) depending on the weather.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
Department Commercial
Reports to Customer Technical Services Supervisor
Employment Status
Regular, Full-Time
FLSA Classification Exempt
Shift Day
Location USA - Midwest (OH, IN, MI, WI, TN, KY, MO, IA, MN)
Travel 100%
Position Summary
Ensure Customer Satisfaction is achieved and maintained through exceptional equipment set-up, performance, and technical services. This is a hands-on, customer-facing role and is critical to successful relationship between CANPACK and our customers.
Essential Functions/Key Deliverables
• Qualify CANPACK 2-Piece Aluminum Cans and Ends at customer sites ensuring all specification are met through the applicable double seam equipment.
• Provide customers with professional service and expertise in resolution of any mechanical issues related to their double seam equipment.
• Support customers in resolution to packaging performance, quality, or field complaints.
• Carry out regular customer visits, complete line / product audits and make recommendations for improvement.
• Provide customer training on can handling and seams as required.
• Assist customers in establishing and executing appropriate maintenance and repair programs for their double seam equipment.
• Collaborate with all internal departments to ensure customer satisfaction is achieved.
Knowledge/Skills/Experience
• Associate degree, trade school or significant experience in a related/similar field
• Strong mechanical skills and ability to work through complex problems
• Strong communication skills through all levels internally and within customer organizations.
• Ability to develop strong relationships with customer personnel
• Ability to travel regionally up to 100%
• Basic computer skills and the ability create service reports / documentation as required
Physical Demands
N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Lift/Carry 10 lbs or less F 11-25 lbs F Push/Pull 10 lbs or less F 11-25 lbs F Stand O Walk O Sit O Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O
Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - Ability to understand conversational speaking Sense of Touch Ability to wear Personal Protective Equipment (PPE) - per safety guidelines Mobility to cover expansive manufacturing environment
Work Environment Ability to work in an environment that can become very hot (temperature) depending on the weather.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
If you are a current CANPACK employee, please apply through your Workday account.
CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.